Job Description

Wyndham Grand is now seeking a Rooms Status Controller to join our team at the Rio Mar Beach Grand Resort location in Rio Grande, Puerto Rico.

Job Summary

The Room Status Controller is responsible for assisting the guests efficiently and professionally in all Front Office related functions.

Education & Experience

High School Diploma or equivalent

1 year of experience of related experience in a hotel or related field preferred

Physical Requirements

Long hours sometimes required.

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Wyndham Hotel & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing nametags.

Comply with Wyndham Hotel & Resorts Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to maintain confidentiality of information.

Must be able to show initiative, including anticipating guest or operational needs

Perform other duties as requested by management.

Fundamental Requirements

* Tracking the daily cleaning and maintenance process system and distributing the job assignments as they come in
* Keep all departments informed about room statuses
* Maintain lost and found log, tag and store items
* Review out-of order rooms daily
* Communicate with guests inquiring about lost and found items and shipments
* Maintain the communication between front desk, housekeeping and maintenance
* Ensure that all assigned guest calls or special requests are recorded and completed within 15 minutes
* Support and improve housekeeping and maintenance services that effectively address problems affecting both guests and associates
* Follow up with guests to ensure their requests or problems have been met to their satisfaction
* Other duties as required

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Rio Mar Beach Grand Resort, 6000 Rio Mar Blvd, Rio Grande, Puerto Rico 00745
Employment Status: Full-time