Job Description

Job Summary

The Cocktail Server is expected to provide timely, courteous service with guest satisfaction as the primary goal. He/she is responsible for promotion of specials and up selling.

Education & Experience

* High school diploma or equivalent required.
* Experience in a hotel or a related field preferred.
* Must be of legal age to serve alcoholic beverages, according to local state laws.
* California Food Handler Certification Required.
* TIPS Alcohol Certification Required.

Physical Requirements

* Flexible and long hours sometimes required.
* Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.

General Requirements

* Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Maintain a friendly and warm demeanor at all times.

Fundamental Requirements

* Available to work a flexible schedule, including workdays, evenings, weekends, and/or holidays as needed.
* Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
* Complete opening/closing checklist according to standards.
* Welcome guests, take their drink orders relay order to bartender, process order, deliver order to guest and receive payment for order.
* Have knowledge of which garnishes go in each drink.
* Process credit card and room charges.
* Clear and clean tables when guests leave, return glasses to be washed.
* Keep lounge area clean and free from debris at all times.
* Follow all cash handling policies, and prepare closing report for night audit.
* Perform all side work duties according to the schedule.
* Full knowledge of state liquor laws.
* Be familiar with the computer system.
* Help the bartender prepare drinks when needed.
* Assist bartender with hors doeuvres tables for cocktail hour in set up and breakdown.
* Ensure overall guest satisfaction.