Job Description

Wyndham Grand is now seeking a Director of Banquets to join our team at the Rio Mar Beach Grand Resort location in Rio Grande, Puerto Rico.

Job Summary

The Director of Banquets is responsible for coordinating, supervising and directing all aspects of the hotels banquet operations, while maintaining a profitable operation and high quality products and service levels. He/she is expected to share ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Education & Experience

* At least 4 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
* Must be proficient in Windows, Company approved spreadsheets and word processing.
* Strong knowledge of service standards, and different service types (French, Russian, etc.).

* Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations.

Physical Requirements

* Long hours sometimes required.

* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Participate in M.O.D. coverage as required.
* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, including wearing nametags.
* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to maintain confidentiality of information.
* Perform other duties as requested by management.
* Maintain a warm and friendly demeanor at all times.

Fundamental Requirements

* Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
* Oversee all aspects of the daily operation of the hotels banquet operation.
* Supervise all banquet personnel.
* Respond to guest complaints in a timely manner.
* Work with other F&B managers and keep them informed of F&B issues as they arise.
* Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
* Coordinate and monitor all phases of Loss Prevention in the banquet operation.
* Prepare and submit required reports in a timely manner.
* Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
* Monitor quality of service in banquet operations.
* Ensure compliance with all local liquor laws, and health and sanitation regulations.
* Ensure compliance with SOPs in all outlets.
* Ensure compliance with requisition procedures.
* Conduct staff performance reviews in accordance with Wyndham standards.
* Understand and be able to prepare payroll and tip distribution.
* Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
* Coordinate all banquet related food and beverage requirements with the appropriate departments.
* Keep kitchen informed of accurate counts for plating.
* Review menu/service with catering managers and banquet chef.
* Maintain-up-to-date details on banquet functions and communicate to supervisors.
* Conduct ongoing training of captains/hourly employees to maintain standards of service.
* Make personal contact with guests and assist them with any requests.
* Supervise proper tabulation of all banquet checks and ensure that all checks are presented to guests for signature.
* Requisition liquor, etc. for banquet bars.
* Ensure safety, sanitation, and cleanliness of service areas.
* Oversee banquet set-up assignments.
* Ensure inspection of all banquet areas for cleanliness and maintenance on a regular basis.
* Conduct menu classes and line-ups for all functions.
* Supervise the work of banquet management and captains, and observe the performance of hourly service personnel.
* Control and maintain all service equipment. Write service requests as necessary.
* Ensure overall guest satisfaction.

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Rio Mar Beach Grand Resort, 6000 Rio Mar Blvd, Rio Grande, Puerto Rico 00745
Employment Status: Full-time