Job Description

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

The FIELD SERVICE TECHNICIAN role provides complete support coverage for equipment assigned to a Managed Services customer or specializing in Office Equipment in order to maintain the highest possible up-time for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.

* The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
* Provide support related to the operation and maintenance of the assigned clients equipment, including (as required) equipment consumables management.

*** THIS ROLE IS OPEN FOR A DAY & NIGHT SHIFT. WEEKEND STAND-BY OR ON-CALL FLEXIBILITY IS NEEDED. ***

QUALIFICATIONS/EXPERIENCE:

* Industry work experience preferred

* Looking for someone with a mechanical, electrical or technical background

* Hands-on role. Previous experience with break/fix work and troubleshooting preferred

* Has developed customer service skills or is multi-skilled through job-related training

* Has computer knowledge to successfully work with Microsoft Word, Excel and PDFs

* Completes a variety of atypical assignments
* Completes work with a limited degree of supervision
* May have specialized external certification (technical roles)

PRIMARY RESPONSIBILITIES:

* Perform routine services to ensure equipment availability to client site users.
* Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.
* Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment.
* Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.
* Proactively manage consumables and supplies replacement as required.
* Provide customer training on assigned products to improve end user knowledge of equipment functionality.
* Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.
* Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.
* Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
* Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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