Job Description

Build IT that develops financial futures

At Vanguard, technology is integral to helping our clients reach their personal goals. We depend on IT 24/7 to run our investors assets. That puts your expertise in telecommunications at the heart of our business. As a Mainframe Engineer, well rely on you to keep our systems running smoothly and, in return, you can rely on us to help you develop your career. The central role of technology in Vanguards business not only provides extraordinary learning opportunities for you, it sets new standards for the wider IT industry. Make it count.

We are a seeking two Senior/Lead Mainframe to provide Global Enterprise Tier 3 technical support for enterprise projects and to ensure reliable operation of the production environment.

In this role, you will:

* Planning hardware and software system upgrades and changes in configuration
* Training system operators and application programmers
* Automating operations
* Capacity planning
* Running installation jobs and scripts
* Performing installation-specific customization tasks
* Integration-testing the new products with existing applications and user procedures
* System-wide performance tuning to meet required levels of service
* Provides senior level Tier 3 operational services, including troubleshooting, diagnosing, and resolving complex hardware and/or software issues and outages elevated from the Infrastructure Operations and Hosting Services groups in GTO. Maintains and troubleshoots hardware and/or software systems (e.g., applications, proxy servers, and fire walls) on multiple platforms.
* Trains and mentors staff on processes and releases. Troubleshoots and resolves complex issues elevated from staff. Assesses IT risks, dependencies, and conflicts.
* Monitors and resolves automated system alerts and alarms that indicate system functions were not completed within established service levels. Recommends automated monitoring enhancements.
* Coordinates resolution activities with IT groups across systems and platforms (e.g., availability team), so they occur in sync. Communicates issue status.
* Troubleshoots, configures, and tunes systems. Installs software, patches, upgrades, applications, and/or hardware. Tests and evaluates IT vendor products. Reviews IT vendor literature to identify product deficiencies, work arounds, and scheduled patches and updates.
* Writes documentation, including policies and procedures. Adds, updates, and closes records in the IT ServiceNow, Incident Management, Problem Management and Change Management databases. Reviews related records to identify requests that may have an impact on systems.
* Administers system activities (e.g., internet availability). Identifies performance issues and trends. Identifies opportunities to improve system and application performance, including automating manual system tasks. Participates in change management and related meetings to identify systems issues. Presents project initiatives and metrics. Creates ad hoc reports of significant system trends, including problem occurrences and responses.
* Thoroughly understands and complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Thoroughly understands and complies with Information Security policies and procedures.
* Participates in special projects and performs other related duties as assigned.

What it takes:

* A Bachelors degree in information technology or equivalent
* 8 10 years of experience in the mainframe technical support area
* z/OS (SYSPLEX) installation and administration
* z/OS performance monitoring, reporting and tuning
* z/OS Security (ACF2) and Networking (TCPIP, VTAM)
* CA Operations products
* Ability to collaborate and build/maintain solid working relationships with internal and external customers
* Ability to troubleshoot complex system problems
* Ability to engage and work with the proper technical areas and vendors
* Ability to think analytically, work independently and make decisions objectively
* Knowledge of mainframe DASD administration is preferred
* Experience with z/OS Automation/Scheduling

Additional considerations:

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, were changing the way the world invests.

For us, investing doesnt just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose and thats how weve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Lets make it count.

Inclusion Statement

Vanguards continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: Do the right thing.

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguards core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguards core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.