Job Description

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, were one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

The Client Support Specialist provides high quality resolution and level of customer service to assigned tasks and escalations; efficiently utilizing available resources to troubleshoot successfully and resolve all issues received. Additionally, the Client Support Specialist answers operations procedural questions for many internal and external parties including (but not limited to) U.S. Bank Small Business customers, employees of other internal departments or employees in U.S. Bank Call Centers. This person will work to improve the profitability of relationships, ensuring that customers receive an optimal level of products and services support that fully meet or exceed their expectations. Service is provided primarily over the phone, by fax or email.

Basic Qualifications

* High school diploma or equivalent

* One to two years of customer service experience

Preferred Skills and Experience

* One to two years of banking experience

* Some knowledge of applicable services, products, systems, operations and General knowledge of applicable federal and state laws and regulations

* Good customer service/sales and problem-solving skills including listening, demonstrating courtesy and empathy

* Strong organizational and time management skills

* Effective verbal and written communication skills

* Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (ie. Microsoft Excel)

* Analytical mind willing to call out newly emerging trends / efficiency opportunities across procedures

Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law
Applicants can learn more about the companys status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.