Job Description

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, were one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

The Launch Readiness Portfolio Manager will help ensure that our customers and colleagues are prepared as we launch new digital enhancements. In a digital-first world, we want to ensure that all customers and colleagues are aware, understand and adopt our constantly changing digital features and options. This role will partner across multiple teams and functions to support and enhance a comprehensive support structure for frequent digital launches to help drive digitized sales and servicing and improve customer centrality for Consumer, Small Business and Wealth customers in an increasingly competitive environment.

The Portfolio Manager will ensure that readiness strategies are planned and executed effectively, and in a manner to drive adoption with our customers. The Portfolio Managerwill help drive Chief Digital Office (CDO) KPI performance by helping to support creating a best in class launch process that delivers our digital releases effectively to our colleagues across business lines. They will be an established collaborator, with in-depth knowledge and experience with adult learning practices, outstanding presentation skills, demonstrated project support skills, launch readiness activities and highly effective communication approaches. They will be adept at understanding technology and successfully communicate technical capabilities to a non-technical audience. This role will work as part of the overall Business Digital Office team that leverages Agile methodology and co-located work environment.

This is no business as usual role. To succeed, we need someone who is a high energy business transformer that understands how digital experiences benefit our customers and employees, and can drive delivery of effective communication, training and engagement efforts. The candidate will understand front-line colleague needs and challenges and how to drive knowledge and excitement to front line staff in a quickly changing, digital-first world. This is a great opportunity to bring brilliant digital experiences to our colleagues and customers and help ensure U.S. Bank is central to our customers wherever they go.

Basic qualifications

- Bachelor's degree, or equivalent work experience

- Eight to ten years of related experience

Preferred Skills/Experience

- Business transformer with strong interpersonal skills to work effectively across teams and influence decision makers

- Enterprise launch readiness experience highly desired

- Experience leading change in an Agile environment preferred

- Significant project management experience

- Considerable understanding of front-line bank process, structure and support resources with proven ability to drive execution and change into channels

- Strong understanding of digital capabilities for consumers and small business, and how they benefit customers

- Excellent track record of tactical planning, piloting and implementation, with a demonstrated understanding of how digital activity flows through to key business performance indicators

- Strong ability to analyze frontline and customer behavior

- Demonstrated ability to identify opportunities and build case for taking action

- Excellent verbal, written and presentation skills Excel and PowerPoint skills required

- Understanding of banking risk in a digital environment

Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law
Applicants can learn more about the companys status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.