Job Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

The Associate Director of Operations, Corporate Affairs will be an emerging professional with exceptional written and verbal communication, planning and organizational skills to provide executive-level and broad operational and project management support capacities. They will serve as a central liaison for internal and external matters, requiring the ability to exercise good judgement in a variety of situations, handle confidential matters with discretion, work well under pressure, and maintain balance among multiple priorities. They will excel in a fast-paced environment with the ability to multi-task and maintain meticulous attention to detail.

The Associate Director of Operations, Corporate Affairs will report to the Senior Director of Operations, UnitedHealth Group Corporate Affairs.

Primary Responsibilities:

* Support the Senior Director of Operations in day-to-day operations and facilities management for local and remote office locations
* Manage front desk operations ensuring adequate coverage and staff training
* Manage and track projects from initiation through completion adhering to established processes and protocols
* Implement a broad array of administrative tasks and operational activities
* Coordinate with administrative professionals and BSLs to execute activities as needed
* Assess and interpret customer needs and requirement
* Identify solutions to non-standard requests and problems
* Provides explanations and information to others on difficult issues
* Maintain high standards of office presentation and ongoing maintenance
* Create effective intake and management systems for office-related requests
* Perform a myriad of tasks in support of Corporate Affairs
* Ensure compliance with standardized policies and procedures to improve operational efficiencies
* Manage supply operations to include ordering and inventory control
* Maintain emergency response readiness

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Bachelor's degree, or equivalent experience
* 7+ years of varied professional experience
* 3+ years of operations experience in a corporate, military, or government position
* Experience working with senior level executives
* Experience working in a large, matrixed organization
* Experience using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
* Experience successfully collaborating with others in a team environment
* You will be asked to perform this role in an office setting or other company location
* Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

* Master's Degree or higher education
* Highly organized and flexible to adjust and adapt to changing priorities and circumstances
* Ability to manage and prioritize multiple tasks simultaneously with accuracy
* Ability to project confidence and control when dealing with last minute changes and unforeseen circumstances
* Excellent attention to detail and proactive follow-through of assigned projects
* Advanced interpersonal skills - including a high degree of professionalism, sense of urgency, diplomacy and commitment to confidentiality
* Advanced communications, leadership and time management skills
* Analytical, organizational and multi-tasking skills with the ability to work independently
* Demonstrated proactive orientation to problem-solving with strong decision-making capability
* Collaborative and highly resourceful team-player with the ability to build rapport and relationships with others

Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 7 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Manager, Operations, Healthcare, Corporate Affairs, Washington, DC, District of Columbia