Job Description

The Account Manager is an advocate for OptumRx and also represents the needs of our clients. This position performs tasks necessary for the support of client business and technical needs. This requires developing and maintaining an excellent working relationship with the clients, the Account Management Team and internal departments; in addition to developing an excellent understanding of the industry. The Account Manager provides a leadership role in working with our Client Service Managers & External Clients to resolve issues in order to maintain and improve their level of customer satisfaction. The Account Manager is adept at the art of client diplomacy.

Primary Responsibilities:

* Use strong industry knowledge to add value to the clients' operation
* Maintain an ongoing knowledge of clients' business; as well as their contract with OptumRx
* Drive solutions by engaging multiple organizational areas and providing guidance to CSM's
* Provide positive alternatives to complex situations encountered by client and manage expectations
* Perform systems analysis to determine source of technical issues, and act as liaison between external clients and internal departments to resolve these issues
* Act in project coordinator/manager capacity to ensure accurate and timely completion of client projects, to the client's satisfaction
* Produce and analyze key reports, offering viable solutions to key issues
* Identify deliverables and manage to due dates
* Complete service requests to translate customer needs and requirements for OptumRx product support and development teams
* Communicate with clients via face-to-face meetings, conference calls and written correspondence
* Interfaces with internal Optum departments
* Other duties as assigned by SAE or Director (including special projects)
* Intermediate or advanced understanding of Medicare Part D and other regulatory guidelines
* Ensure client service level agreements and PG's are met
* Understand organizations capabilities, products and services
* Following all policies and procedures related to job responsibilities and participating in the development and maintenance of departmental policies and procedures, and tools for Account Management, as appropriate
* Understand, communicate, and execute the client contract according to the terms and conditions, including but not limited to the monitoring and reporting of performance guarantees
* Working with Strategic Account Executive, and other team members on client renewals and renegotiating contracts with clients to obtain extended agreements while losing as little profitability as possible
* Provides training, support and direction to other team members, as necessary
* Establishing multiple corporate relationships and participates in client sponsored events
* Cultivating in-group growth through these relationships
* Identify and support potential upsell opportunities
* Staying abreast of industry trends and developments and demonstrates strong communication skills in presenting these to clients
* Understanding the impact of industry and regulatory trends and changes for your client
* Travel up-to 20%

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Associates or Bachelor's degree and 3+ years of related experience (equivalent combination of education and experience in the PBM industry (with specific emphasis on client implementation and account management) considered)
* Exhibit proficiency in executing software programs and utilities specific to OptumRx applications
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders.

Preferred Qualifications:

* Ability to effectively present information and respond to questions from clients, management and technical associates
* Ability to write reports, business correspondence and technical specifications
* Ability to solve practical issues and deal with many variables in situations where only limited standardization exists
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
* Excellent organizational skills
* Excellent verbal and written communication skills
* Excellent presentation skills
* Ability to communicate to an executive audience
* Project management skills
* Customer service orientation and relationship management skills
* Effective time management

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

The salary range for Colorado residents is $45,000.00 to $100,000.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Role is also eligible to receive bonuses based on sales performance.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: account manager, project management, PBM, telecommuter, telecommute, remote