Job Description

Club Monaco is an international brand that designs and creates modern yet timeless clothing and accessories for women and men. Since its first store opened in Toronto in 1985, Club Monaco has been recognized by fashion influencers for its thoughtfully designed, purposeful collections featuring relevant, wearable pieces, fine fabrics and exceptional fits. In 1999, Club Monaco became a subsidiary of the Polo Ralph Lauren Corporation.

At Club Monaco, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

The Store Manager contributes to the successful financial growth of the company by ensuring customer service exceeds beyond expectations, operational integrity in how we operate, and development and promotability of our human resources. The store manager is responsible for the overall results of a single store location.

Essential Duties & Responsibilities

Operational Duties

Ensure all opening and closing store procedures occur in a timely and efficient manner

Monitor and execute daily payroll goals

Organize schedules for Managers and Stylists

Secure Company assets through implementation of effective Loss Prevention methods and policies and procedures

Financial

Achieve or exceed financial plans through effective planning and management

Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals

Utilize all tools / support available to develop creative approaches to driving the business results in all locations

Monitors sales and financial results of multiple locations

Ensures all stores actions optimize sales, merchandise investment, wage investment and minimize stock shortage

Ensure disciplined control of all store expenses

Lead the stores business planning process

Customer Service

Ensure customer service levels are met and exceeded beyond expectations at every opportunity

Understand and enhance the customers experience through effective communication, service, and selling culture

Demonstrate ways to increase personal and store productivity

Communicate merchandise opportunities / customer feedback to managers

Apply sales transaction knowledge to process routine discounts, holds, gift certificate sales, special orders, exchanges, refunds, credit vouchers and alterations

Partner with District Manager to learn more about the company and personal development opportunities

Human Resources

Recruit quality high level candidates

Maintain, train, and develop a store team of managers

Provide store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirements

Contribute to long term growth through minimum turnover

Ensure management and service associates clearly understand and meet job expectations

Schedule and facilitate training sessions where needed to develop individual and overall team skills and abilities Inventory Management and Marketing Contribute to Company growth through marketing and inventory management

Assess and reacts to opportunities provided by competition

Ensure operational integrity in routines and practices in how the stores run

Train managers and service associates in inventory management and supervises physical inventory count

Train/coach and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set up, merchandising direction, damage processing, consolidations and overall store standards

Provide DM and corporate with inventory feedback/requests as needed

Visual Presentation/Store Maintenance

Ensure the brand integrity of the company is reflected to customer

Train and support management and service associates in the planning and supervision of store flips and regular merchandising needs

Ensure store works to merchandising/flip calendars

Ensure store meets visual merchandising and maintenance standards

Experience, Skills & Knowledge

Requires 5 + years store management experience

Computer proficiency with MS Office; Outlook, Excel, Word

Excellent interpersonal skills supporting a team environment Excellent English communication - verbal and written

Excellent time management/project skills

Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

Ability to recognize and react to changing work demands

Comfortable and confident in making effective autonomous (and group) decisions in a timely manner

Goal oriented: ability to stay focused on creating winning results

Dedicated to high levels of Customer Service and Sales Productivity

Areas indicating leadership skills such as volunteer work

Must be able to work shift standing and walking and be able to lift approx 20 lbs.

Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.

Supplemental Data: Provide any other additional information (e.g. access to vehicle, ability to travel, etc.)