TEMPORARY Customer Service Representative
Posted on: 16 Mar 2021
Irving, TX
Job Description
TEMPORARY Customer Service Representative- Start on March 29th!
MSB (Municipal Services Bureau), a subsidiary of Navient, has been a leader in government revenue solutions since 1991 and is a provider of choice for 600+ agencies nationwide, has immediate openings for Temporary Customer Service Representatives, training class begins Monday, March 29th!
Join MSB as a temporary work-from-home Customer Service Representative at $15.00/hour plus bonus eligibility. This position is expected to last up to 6 months, depending on business needs. Computer equipment will be provided!
Hours:
Must have open availability 8:30 AM - 7 PM (EST) Monday-Friday
The Temporary Customer Service Representative answers inbound calls relating to customer questions surrounding toll charges and toll violations for various clients, as well as performing numerous account management activities such as accepting payments from customers, initiating disputes/inquiries/requests on behalf of the customer in resolving tolling issues and provides billing and tolling information to customers upon request. This activity could include processing general customer inquiries on account balances and fees, service and transponder products received via email, correspondence and fax.
Bilingual candidates encouraged to apply!
Please note: Applicants considered must reside within 1-1.5 hours of Irving, TX office
MINIMUM REQUIREMENTS
* High School diploma/ GED/ equivalent
* 6 months of telephone experience in a customer service, telemarketing or call center environment
PREFERRED QUALIFICATIONS:
* Fluent in English and Spanish
* Experience with Outlook, Word and Excel
* Excellent customer service skills
* Ability to type 25 words per minute
* Excellent multitasking abilities
* Strong interpersonal (written and verbal) communication skills
Navient
Wilmington, DE
Navient is a U.S. corporation based in Wilmington, Delaware, whose operations include servicing and collecting on student loans. Managing nearly $300 billion in student loans for more than 12 million debtors, the company was formed in 2014 by the split of Sallie Mae into two distinct entities, Sallie Mae Bank and Navient. Navient employs 6,000 individuals at offices across the U.S. As of 2018, Navient services 25% of student loans in the United States.
At Navient, our mission is to enhance the financial success of our customers by delivering innovative solutions and insights with compassion and personalized service.
We provide asset management and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels.
For our employees we offer an entrepreneurial environment, rich with opportunity and reward.
Through our annual employee engagement survey, we learn what is most important to our employees and strive to align our offerings and work settings accordingly.
Navient employees have the opportunity to shape their career through active participation in goal setting and regular performance reviews and career path discussions.
We are a service-oriented, fast growing company, and invite you to join our talented and diverse team.
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IndustryAccounting/Finance
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No. of Employees6,700
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Website
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Jobs Posted157
