Job Description

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the employee lifecycle. Within People Ops is the HR Technology team, which focuses primarily on the internal information ecosystem. HR Tech is a multidisciplinary team of experts spanning content strategy & technical web production, enterprise content management, system & solution design, and data & analytics. This team partners most closely with Engineering, product managers, UX researchers, and strategic teams that represent various operational processes and programs. Were looking for a seasoned expert in the domains of enterprise content management, editorial workflows and communications planning, and cross-functional relationships within fast-paced and complex working environments. In a nutshell, youll be the person responsible for mapping out the end-to-end content management experience (with a heavy focus on scalable workflows and governance frameworks), facilitating alignment across cross-functional parties, and ensuring appropriate resourcing across the teams content portfolio.

Content Portfolio Manager Responsibilities

* Partner daily with internal communications teams to ensure messaging alignment on timing, tone and desired outcomes

* Oversee resourcing allocation of and work directly with writing and production staff

* Work directly with 100+ cross-functional, global stakeholders to understand their pain points, needs and goals as it relates to best representing their program content and knowledge

* Create and maintain editorial workstream plans: essentially, an efficient and scalable system to track, anticipate and coordinate upcoming content needs of our global stakeholders

* Consult with org leadership on their communication and change management strategies

* Provide ongoing program updates and reporting to stakeholders, which requires a certain comfort level with data & analytics

* Distill complex source content from multiple teams/stakeholders into user-friendly language that guides employees through often complicated processes

Minimum Qualifications

* 6+ years of experience as a technical writer, copy writer or editor, and experience quickly assessing the drafting skills of others

* Bachelors degree in English, Communications or similar field

* Proficiency in UX best practices, content design and SEO

* Experience with these topics: benefits, compensation, health care, payroll, and related HR realms

* Highly collaborative and team-oriented

* Diplomatic but confident in expressing your point of view

* Experience building and maintaining cross-functional relationships

* Experience driving accountability for deliverables without a formal reporting structure

* Experience in a fast-paced, Big Tech environment

Preferred Qualifications

* Proficiency in project management, but formal certification not required

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.