Job Description

Facebook is seeking a Critical Operations Manager to join our Data Center Leased Facility Operations team. Our data centers serve as the foundation upon which our services operate to meet the demands of our customers. The Critical Operations Manager leads a team of Critical Facility Engineers to operate and maintain our data centers critical facility infrastructure. The ideal candidate will possess large scale data center or similar critical facility operations experience with strong technical and leadership skills.

Critical Operations Manager Responsibilities

* Develop and lead the execution of both the tactical and strategic direction of the local Critical Operations team.

* Collaborate with peer engineering and support pillars in addition to local, regional, and enterprise cross functional partners.

* Lead the operational awareness representation in new and retrofit build/construction.

* Hire Critical Facility Engineers.

* Mentor career and professional development of Critical Operations team members.

* Develop, contribute, and deliver skill, compliance, and safety training programs.

* Guide and represent the team through performance management.

* Review and approve high risk critical infrastructure maintenance procedures.

* Conduct Post-Incident and Root Cause Analysis reviews. Incorporate lesson learned into the day-to-day operations of the campus. Communicate significant lessons learned to relevant internal and external teams.

* Responsible for risk mitigation efforts across the site, including an overall view of systems offline and undergoing maintenance.

* Ensure compliance with work management processes and workflows across the site including facilitating cross functional workloads.

* Develop and oversee processes that ensure compliance with global Facebook and any locally required EHS standards in day-to-day planned and demand activities.

* Develop and manage a comprehensive incident response program of emergency operating procedures for the Critical Operations Team.

* Serve as an after-hour escalation resource, as needed, to first and second service response agents.

* Review landlord service level agreements (SLAs) for pending leases and proposed addendums.

* In depth understating of terms and the implications of landlord rent commencement, lease commencement, site restoration and billing terms.

* Oversee the landlords daily operations, ensure preventative and corrective maintenance occur as prescribed, de-conflicting scheduled events as necessary.

Minimum Qualifications

* 7+ years experience in team management

* 5+ years experience in critical environment operations

* Communication skills

* Process and workflow development experience

Preferred Qualifications

* 5+ years of experience in sales engineering and/or managing tenant SLAs

* Experience in team management within a complex enterprise

* Experience with large scale critical environment operations, construction, and retrofit activity

* 7+ years experience in critical environment work

* Solid technical background in power, mechanical, control, and/or life-safety systems

* Experience building out new and developing existing high-performance teams

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.