Job Description

Facebook is seeking a Chargeback Coordinator to join the Facebook Reality Labs Channel Operations team. The ideal candidate will be highly organized and act with a sense of urgency. The role works cross-functionally with Sales, Channel Operations, Finance, and Logistics and Fulfillment to document, dispute, and report our Chargebacks and Short ships.

Chargeback Coordinator Responsibilities

* Document and dispute all applicable chargebacks, fees, penalties, and short ship claims from our key retail partners

* Proactively share shipping and logistics issues with the warehouse and Logistics team to root cause and correct action in order prevent future charges

* Work with Channel Operations, Sales, and other key stakeholders to review penalties and fees coming in from retail partners

* Work closely with finance to categorize and align on which chargebacks and short ships that will be disputed and the chances of being successfully disputed

* Forecast chargeback liability based on On-time shipping metrics

* Work closely with Logistics and Warehousing to report internal reason codes for orders not delivering on time and in full

* Look for ways to automate and improve our process for documenting and disputing chargebacks

* Upload weekly key sales metrics including sales, in-stock percentage, and OH inventory

* Support daily and ad hoc assignments for the Channel Ops Analyst responsible for North American Distribution partners

Minimum Qualifications

* Problem solving and analytical skills

* Experience organizing large amounts of data into actionable information

* Proficient with MS Excel and presentation tools

* Experience with ERP systems, such as SAP or Oracle

* Experience in using Retail/Partner portals (e.g. Vendor Central, Extending the Reach)

* Proven communication skills

Preferred Qualifications

* B.S. Degree in Business, Logistics, Supply Chain

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.