Job Description

Our Risk & Payments Operations teams purpose is to serve our global community by providing payment support and protecting individuals and businesses against financial abuse. To help us achieve this mission, our Payment Partnership Operations team is dedicated to operational partner management of our key payment partners, processors, and service providers. This teams responsibilities include new partner enablement, relationship management, investigating, triaging and solving payment processing issues, testing new partner integrations and features, and influencing internal stakeholders to help drive the business forward.
Our ideal candidate is passionate about payments, has a track record of working collaboratively with Product, Engineering, Partnerships, Finance, and other Operation teams to influence change within large organizations, and ability to manage various partner relationships.
Program Manager, Payment Partnership Operations Responsibilities

* Drive new partner integrations and product launches independently

* Lead Risk & Payment Operations in contractual efforts to ensure our operation is set up for success when a new payment partner launches

* Work closely with payment partners and cross functional teams to set up issue management and escalation protocols

* Collaborate across Risk & Payment Operations, Product, Engineering, Partnerships, Finance, and Tax teams to develop and implement solutions which allow partner integrations to scale

* Investigate reported escalations across multiple channels, while providing timely and accurate responses to our partners

* Communicate partner needs internally to improve customer experience within our products

* Proactively monitor dashboards to ensure contract adherence, drive efficiency, and lead optimization projects to increase partner performance

* Develop and maintain standard internal project and process documentation to help scale operations

Minimum Qualifications

* 4+ years of experience in an online operations, end-to-end project management, and/or online escalations environment

* Experience working in an ambiguous space and driving projects from ideation to launch

* Knowledge of payment processing and risk systems

* Experience assessing, analyzing and resolving complicated issues, and distilling that complexity into simple and concise concepts

* Experience problem solving in a collaborative, fast-paced environment, and driving cases through process of resolution

Preferred Qualifications

* A BA/BS degree

* 2+ years of relationship management and/or partner management experience

* Experience using and learning tools like SQL and Excel to drive optimization projects and monitor partner performance

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.