Manager, Client Service
Posted on: 15 Mar 2021
Everett, MA
Job Description
Client Service - M1 Manages a medium-sized client service team responsible for providing quality client experience on a daily basis. Maintains familiarity with industry best practices and maintains a small roster of clients. Coordinates and directs the daily operations of a client service team. Monitors work metrics and standards. Resolves team issues as required. Resolves complex or non-routine client issues or inquiries as needed. Maintains relationships with business teams to report client trends and needs. May use knowledge of client issues to contribute to business development efforts. Manages internal activities and initiatives designed to improve the client experience. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages a Client Administration team. Responsible for the achievement of team goals and objectives, talent management and supervision of team members. Team supports a selected number of client accounts ranging from moderate to highly complex..
Qualifications
Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred. 4-5 years of total work experience with at least 0-1 years of management experience preferred. Experience in an operational area and/or client services preferred.
BNY Mellon
New York, New York
The Bank of New York Mellon Corporation provides a range of financial products and services to institutions, corporations, and high net worth individuals in the United States and internationally. The company operates through two segments, Investment Management and Investment Services. It offers investment management, custody, foreign exchange, fund broker-dealer, collateral and liquidity, clearing, corporate trust, global payment, trade finance, and cash management services, as well as securities finance and depositary receipts. The company also provides mutual funds, separate accounts, and wealth management and private banking services; and trust and registered investment advisory services. In addition, it engages in leasing, corporate treasury, derivative and other trading, corporate and bank-owned life insurance, renewable energy investment, and business exit activities. The Bank of New York Mellon Corporation was founded in 1784 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees49,800
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Website
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Jobs Posted1742
