Job Description

Job Description

Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit, and friendliness of our people, we have locations across the U.S.

The grocery industry is undergoing dramatic changes driven by customer behavior across the entire lifecycle. Consumers are increasingly discovering new products on social or other digital platforms, shopping for deals on various apps, and increasingly purchasing through E-Commerce or other subscription services. Albertsons Companies has had a legacy of innovation in the grocery eCommerce business for over 15 years. Given the pace of changes in the industry, we are making significant investments in enhancing our digital capabilities.

The E-Commerce Department has a field management opening for an eCommerce Operations Manager, Tucson that will oversee Operations in the Safeway Tucson markets/areas. The eCommerce Operations Manager is responsible for driving operational metrics for our eCommerce business including delivery via 3PL Third Party Logistics partners and other innovative channels to service our customer in their area of responsibility. This position is located in Tucson, Arizona.

Key Responsibilities include, but are not limited to:

* Achieve P&L results and operational metric goals in stores across assigned operating area.
* Lead in-store eCommerce Department Managers and Supervisors in day-to-day operations to achieve their key metrics of on time tilling, picks per hour, out of stocks, on time pick up including handoff of orders to third party logistics partners.
* Responsible for monitoring on time delivery by 3PL third party logistics partners to ensure seamless shopping experience for our customers.
* Identify capability and address gaps with 3PL third party logistics partners to improve service.
* Maintain continuous dialogue with 3PL third party logistics partners to address and resolve claims and complaints received involving customer delivery experiences.
* Lead the field teams through expansion, business and environment changes as needed.
* Review eCommerce goals, metrics and performance with store leadership on a regular basis and partner in growing the eCommerce business and overcoming roadblocks for growth.
* Work with Division Director of Ecommerce on launching innovative strategies and programs for ecommerce.
* Set and maintain high standards of quality, productivity, efficiency and service for our rapidly expanding business.
* Drive a culture of exceptional customer service within the frontline eCommerce staff.
* Ensure operational compliance with ecommerce policies and procedures.

Qualifications:

* Bachelor's degree in related field or commensurate experience.
* 5+ years of previous retail operations/logistics/supply chain experience, including managing third party providers, preferably in ecommerce.
* Experience working across leadership levels and cross-functional partners.
* Experience in reading and understanding data and translating it to actionable items.
* Passionate about customer. Continuously seek opportunities to improve operational excellence.
* Strong business acumen and ability to analyze business trends and results, and to resolve complex situations.
* Strong ability to lead motivate, inspire, train and coach teams to a common goal of customer service.
* Extremely organized, with strong time management skills and ability to multi-task.
* Quick learner with strong problem-solving skills and a natural talent for process improvement.
* Strong communicator and active listener who comes with an open-mind and is able to effectively incorporate store partners in key decisions.
* Effective relationship-building skills, ability to cultivate strong partnerships across division partners.

About us

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons Culture Principles

* Compassion: We always treat each other with kindness and respect
* Team: We always support and recognize each other
* Inclusive: We always value everyone's perspective
* Learning: We always strive to grow and develop ourselves and others
* Competitive: We always act with integrity to win over the customer
* Ownership: We always take actions to drive our success

Physical Environment:

* Work may be performed in a temperature-controlled environment.
* Must sit, stand, or walk for extended periods of time.
* May spend long periods of time at desk or computer terminal.
* Will use keyboards, telephone, and other office equipment during the course of normal workday.
* Stooping, bending, twisting, and reaching may be required in completion of job duties.
* Work day is fast paced; some evening and weekend work may be required.

How to Apply: Interested candidates are encouraged to submit a resume by visiting https://www.albertsonscompanies.com/careers/en/home.html

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons Companies policy is to provide employment, training, compensation, promotion, and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status, or any other legally protected status.

We support a drug-free workplace -- some positions require applicants offered a position to pass a pre-employment drug test before they are hired.

AN EQUAL OPPORTUNITY EMPLOYER