Job Description

Job Description

JOB DESCRIPTION:

As a primary contact for Safeway customers, the Dairy Manager provides friendly, courteous, and helpful service. The Dairy Manager sorts and rotates merchandise and stocks shelves in the dairy department of a retail grocery store. Trains schedules and assigns duties to dairy clerks. Follows division guidelines for implementation of the merchandising program. Changes signs and prices as directed by merchandising. Inventories floor stock and cooler stock daily. Writes dairy orders in the dairy order book. Checks orders for completeness upon arrival. Responsible for maintaining appropriate stock and inventory in the dairy area. May stock products in displays or cases on the floor. Cleans shelves, products, and coolers, rotates and faces stock. Stores milk, eggs, and dairy foods in appropriate cooler/freezers. Empties trash cans, keeps the dairy department clean. May answer telephone, make/or answer intercom pages. Rotates product and removes out of date product daily. May also function as cashier-checker during peak times.

JOB DUTIES:

Safeway Dairy Manager employees are generally responsible for completing the following job duties:

1. Provide customer service as currently defined by the employer within the scope of the position and within company policy.
2. Train, schedule, and supervise dairy workers to ensure optimum staffing patterns in the department.
3. Speak with customers to resolve problems with sales, dissatisfaction with service, or other problems related to the operation of the dairy department.
4. Maintain cleanliness of dairy area of the store.
5. Replace stock in coolers, freezers, and dairy displays in the dairy area.
6. Clean shelves, products, and cooler.
7. Ensure that all expired items are removed from the shelves daily. Track distressed merchandise.
8. Perform daily inventory and provide necessary supplies to maintain adequate inventory.
9. Responsible for taking daily temperature checks.
10. Other duties as assigned.

JOB RELATED QUALIFICATIONS:

1. Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
2. Ability to interact with customers and co-workers.
3. Ability to work independently.
4. Ability to understand and follow instructions.
5. Desired: Previous experience as a clerk.
6. Desired: Prior management experience.

SUPERVISORY RESPONSIBILITIES:

Dairy Clerks and Helper Clerks working in department.

PERMITS/LICENSES:

Varies depending on store location and state/county requirements.

WORK ENVIRONMENT:

%Inside: 100% %Outside: Rare

Temperature Extremes: 0-42 F. Frequently in cooler and freezer

Chemicals: Seldom (mild detergents or glass cleaner)

MACHINES, TOOLS, AND EQUIPMENT:

hand truck, six-wheeled cart, grocery cart, pallet jack, box cutter, pens and pencils, spray bottle, rags, mops, brooms, telephone/intercom, compactor, bailer

PHYSICAL DEMANDS:

Constant (over 70% of the time)

Frequent (30-70%)

Occasional (10-30%)

Seldom (1-10%)

Lifting:

Constantly lifts 1-10 lbs. Frequently lifts 11-50 lbs.

Carrying:

Constantly carries 1-10 lbs. Frequently carries 11-20 lbs. Occasionally carries 21-50 lbs.

Pushing / Pulling:

Constantly pushes/pulls 1-10 lbs. when facing shelves and moving small stock. Frequently pushes/pulls 11-35 lbs. when moving stock. Seldom pushes/pulls 36-50 lbs.

Reaching:

Constant knee to shoulder reaching. Occasional at or above shoulder level reaching and overhead reaching.

Standing:

Constant standing while on job. Sitting allowed on breaks.

Walking:

Constant walking while on job.

Climb/Balance:

Seldom. May use step stool to reach upper shelves.

Trunk Functions:

Frequent neck rotation, bending of head, and bending/stooping. Occasional twisting, crouching, and squatting. Seldom kneeling.

Upper Extremity:

Constant handling/grasping when moving stock, stocking shelves, and facing shelves. Occasional forceful gripping to move heavier items. Seldom repetitive motion when facing.

Vision:

Use of peripheral vision and depth perception to move around crowded store area and push carts in aisles containing customers and to move in crowded dairy and backroom areas. Near vision used to read expiration dates and tags.

Hearing:

To converse with customers, provide service, perceive questions, and conduct business. To answer pages and receive instructions from other employees.

Speech:

Converse with customers, answer questions, and conduct business. Page other employees over intercom to give information.

Safeway, INC is an Equal Opportunity Employer.