Job Description

Job Description

Job Posting

Job Title Department Specialist-FULL TIME 2nd SHIFT
Location Methuen Distribution Center
Reports To Warehouse Superintendent
FLSA Status Non-Exempt
Department Supply Chain Services
Effective Date 2/12/21-2/22/21

Purpose
To complete a variety of specialized duties that support warehouse operations. The duties of the department specialist focus on tasks and/or work that are unique to the department and require knowledge and skills that are beyond what are required for general office work.
Job Responsibilities and Accountabilities
* Professionally interact with customers to help process store credits and research orders
* Responds to inquiries that require specialized knowledge of the function / department to respond
* Works with multiple computer programs / systems
* Examines and prioritizes work to be completed or best course of action to ensure department needs are met (e.g. process daily billing, cross-dock and rush orders, validating store orders on schedule with correct delivery dates)
* Checks information for accuracy
* Researches and interprets a variety of information (e.g. missing product, video review, etc.)
* Sorts, files and maintains invoices, receipts, contracts, or other special department documents
* Reviews and/or compares information/data and makes decisions within defined guidelines, parameters, and instruction
* Maintains complex records, logs and files, searches and investigates information found in files
* Frequent communication with management and associates
* Aids associates within the department and acts as a liaison to other departments
* Other responsibilities as assigned (e.g. ordering office supplies)
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Job Requirements
Relevant Experience, Education, Certification, Knowledge, Skills and Abilities
* Reading, writing and communication skills at a proficient level (bilingual skills required)
* Ability to follow verbal or written instruction
* Intermediate keyboarding proficiency
* Intermediate computer skills: word processing and/or spreadsheet
* Math skills at a specific level (i.e. one step: addition, subtraction, multiplication, division or two step percent calculations or more advanced)
* Detail oriented, organized with and analytical skills
* Ability to multi-task
* Scheduling flexibility to cover absences
* Ability to adhere to deadlines

Physical Environment
* Most work is performed in a temperature-controlled office environment -- Warehouse Supervisors' Office located on the warehouse floor.
* Incumbent may sit for long periods of time at desk or computer terminal
* Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday
* Stooping, bending, twisting, and reaching may be required in completion of job duties

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.

SHAW'S SUPERMARKET'S, INC. IS AN EQUAL OPPORTUNITY EMPLOYER