Job Description

Job Description

JOB DESCRIPTION
Job Title: Deli Manager

JOB DESCRIPTION:
As a primary contact for Safeway customers, the Deli Manager provides friendly, courteous, and helpful service. The Deli Manager is held accountable for the department's results in providing superior service, increasing sales, improving gain, and containing cost. Follows division guidelines for the implementation of the merchandising program. Trains, supervises, schedules, and assigns duties to deli clerks. Changes signs and prices as directed by merchandising. Inventories floor stock and cooler stock daily. Writes deli order in the order guidebook and enters into computer. Checks order for completeness upon arrival. Responsible for maintaining appropriate stock and inventory in the deli area. Additionally, operates computerized cash register to itemize and total customer's purchases in the deli department. Collects cash, check, or charge payment from customer and makes change for transactions. Weighs items and redeems promotional coupons. Rotates product and removes out-of-date product daily. Prepares deli food for hot and cold deli cases. Weighs, wraps, and prices items. May take orders in person or over the telephone. Organize and maintain clean work area.

JOB DUTIES:
Safeway Deli Manager employees are generally responsible for completing the following job duties:
1. Provide customer service as currently defined by the employer within the scope of the position and within company policy.
2. Train, schedule, and supervise deli workers to ensure optimum staffing patterns for the department.
3. Speak with customers to resolve problems with sales, dissatisfaction of service, or other problems related to the operation of the deli area.
4. Perform daily inventory and order necessary supplies to maintain adequate inventory.
5. Input and retrieve data from store computer.
6. Replace stock in displays surrounding deli cases.
7. Operate various food preparation machines.
8. Obtain, transport, and unload freight.
9. Receive payment for customer purchase and count back correct change.
10. Maintain cleanliness of deli area of the store.
11. Perform temperature and tare checks daily.
12. Monitor inter-office mail and company web page daily for updated information.
13. Make price signs for displays as needed.
14. Other duties as assigned.

JOB RELATED QUALIFICATIONS:
1. Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
2. Ability to interact with customers and co-workers.
3. Ability to understand and follow instructions.
4. Desired: Prior management experience.

SUPERVISORY RESPONSIBILITIES:
Deli staff

PERMITS/LICENSES:
Varies depending on store location and state/county requirements.

Job Title: Deli Manager

WORK ENVIRONMENT:
%Inside: 100% Outside: Rare
Temperature Extremes: May enter cooler or freezer for brief periods.
Chemicals: Occasional (mild detergents or glass cleaner, bleach based cleaner).

MACHINES, TOOLS, AND EQUIPMENT:
cash register, scale, manual and automatic slicers, shrink wrap machine, hand truck/pallet jacks, six-wheeled cart, grocery cart, box cutter, pens and pencils, kitchen tools including but not limited to deep fryer, knifes, spoon, pots, pans, microwave oven, coffee-espresso machine, yogurt maker, roaster, paper and plastic bags, credit card scanner, numeric key board, spray bottle, rags, telephone/intercom, brooms/mops, forms, computer, hand-held computer

PHYSICAL DEMANDS:
Constant (over 70% of the time)
Frequent (30-70%)
Occasional (10-30%)
Seldom (1-10%)

Lifting:
Constantly lifts 1-10 lbs. Frequently lifts 11-20 lbs. Occasionally lifts 21-35 lbs. Seldom lifts 36-50 lbs.
Carrying:
Occasionally carries 1-20 lbs. Seldom carries 21-35 lbs.
Pushing / Pulling:
Constantly pushes/pulls 1-10 lbs. Occasionally pushes/pulls 11-20 lbs. Seldom pushes/pulls 21-35 lbs.
Reaching:
Constant knee to shoulder reaching. Seldom at or above shoulder level and overhead reaching.
Standing:
Constant standing while on job. Sitting allowed on breaks.
Walking:
Frequent walking while on job.
Climb/Balance:
Seldom. May use step stool.
Trunk Functions:
Frequent neck rotation and bending of head. Occasional bending/stooping, crouching, and squatting. Seldom twisting or kneeling.
Upper Extremity:
Constant handling/grasping and fine finger manipulation. Seldom repetitive motion.
Vision:
Use of peripheral vision and depth perception to move around crowded store area and push cart in aisles containing customers. Frequent use of near vision to verify operation of register, read displays and prices, count change, and operate machinery.
Hearing:
To converse with customers, provide service, and conduct business. Answer pages and receive instructions from other employees.
Speech:
To converse with customers, answer questions and conduct business. To page other employees over intercom, and give feedback to other employees.

Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet overall job requirements.