Dispatcher I- Tampa, FL req60902
Posted on: 15 Mar 2021
Tampa, FL
Job Description
Job Description
Dispatcher I- Tampa, Florida - Tuesday - Saturday 10:30 PM - 7 AM
Know that there are people behind the data. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. Its about providing clarity and hope.
In Logistics you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. Youll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, our Logistics personnel are critical to the people we serve your fast, safe and efficient transportation is an important step in diagnoses and treatment. As a career, it offers variety and a certain amount of independent working with the added bonus of meeting and dealing with a variety of people in your day. Joining a diverse team, a Logistics role can offer you a stable, long-term career.
JOB SUMMARY:
Dispatcher responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints. Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to lab.
JOB RESPONSIBILITIES:
* Answer client pick-up request calls and enter into dispatch system
* Determine if pick-up can be performed as requested by the client based upon multiple factors
* Assign pickup and delivery destinations to courier
* Actively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
* May include other tasks as assigned
JOB REQUIREMENTS:
* Ability to handle a high volume of telephone calls and work in a fast paced environment
* Ability to learn Dispatch Application and accurately enter pick up requests
* Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
* Excellent verbal and written communication skills
* Well organized, utilizes job aides, maps etc. and can locate information readily
* Must be able to prioritize and handle multiple functions and service Multiple Regions simultaneously
* Ability to interface with other departments within the facility and company
* Ability to maintain confidentiality concerning information and data received
* Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.]
Preferred Education:
* Associates Degree
Work Experience:
* 1 to 3 years Customer Service or Logistics Experience
* General knowledge of logistics operations desired
* Knowledge of Quest Diagnostics logistics policies and procedures desired
Job Competencies:
* Functional/Technical Skills;
* Integrity and Trust;
* Active Listening;
* Negotiating Skills;
* Problem Solving;
* Drive for Results;
* Composure;
* Creativity;
* Priority Setting
Quest Diagnostics
Secaucus, NJ
Company Overview
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
At a Glance
Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988
Recognition
Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018
Read more about awards and honors.
Read more about our Reputation Honors and Corporate Social Responsibility programs.
Products and Services
Diagnostics information services
Clinical trials
Healthcare IT
Wellness & risk management
Drug Screening
Read more about products and services.
Operations
Headquarters in the U.S.: 500 Plaza Drive, Secaucus, New Jersey 07094
Approximately 2,200 patient locations and dozens of clinical laboratories throughout the U.S.
In addition to the U.S., Quest Diagnostics operates clinical laboratories in laboratory facilities in Gurgaon, India; Heston, England; Mexico City, Mexico; and San Juan, Puerto Rico
-
IndustryHealthcare
-
No. of EmployeesApproximately 45,000
-
Website
-
Jobs Posted8045
