Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.

Job Title

Sr Product Manager - Technical (Systems Analyst)

Overview:

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Job Description Summary
Overview
Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
Collects and shares user stories with engineering teams

Role
Owns the working backwards document and vision for feature releases
Identifies gaps and charters new platform capabilities as required
Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product
Compares features for competitive review to inform prioritization within a platform product release
Contributes near-term input (quarterly) for the platform product portfolio and roadmap
Makes trade-off decisions on platform product features
Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests
Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set
Has visibility into the design of the user experience
Continuously monitors feature development at the feature level
Reviews product demo with the development team against acceptance criteria for the feature set
Prepares launches and monitors platform performances, adoption, and operational health for feature sets
Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership
Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
Independently identifies and researches anomalous performance; communicates findings
Coordinates internal forums to collect and identify feature-level development opportunities
Owns and manages product documentation
Identifies feature risks from business and customer feedback and analysis of operational performance

All About You:
Own the problem space and do what it takes to design and deliver the complete product
Collaborate with peers to deliver consistent technology and experiences across our portfolio
Demonstrate sound technical and business judgment
Be able to read code (Java, C++, etc), collaborate with designers & architects, rapidly learn new technologies, and choose the right technologies and solutions
Be able to write complex SQL queries
Debate the merits of options with engineers, architects, designers and business teams to drive the right trade-offs
Dive deep into the intricacies of the customers context, the technical code or architecture, and the operational characteristics of the product
Communicate to executives, peers, and staff with impact, eloquence, and authenticity
Ensure features and associated documentation are clear and easily consumable by other engineering teams
Demonstrated experience building organizational relationships, partnering with and influencing teams while commanding the respect of the individuals on the team
Product development or engineering experience
Experiences with Cloud, Big Data, Data Science/Analytics, Microservices are a big plus
BS/MBA in related discipline

Due to COVID-19, most of our employees are working from home. Weve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know were all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.