Technical Anaylst II, IT 1.0 Flex in Marquette, MI at UP Health System- Marquette
Posted on: 15 Mar 2021
Marquette, MI
Job Description
Job Description
UP Health System - Marquette
Provides support for basic and complex incident resolution and requests reported to the division service desk. Responsibilities include initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components.
Enters support requests into tracking system and assigns ticket number.
Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
Diagnoses, resolves and closes customer issues according to service level guidelines for basic and complex incidents and requests.
Promptly escalates issues to higher level technical support or management when necessary.
Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
Provides support desktop operating systems and assists with account access, password resets, and user access privileges.
Identifies and analyzes trends in incidents and requests and provides feedback to more senior personnel, if warranted.
Provides after hours and on-call support as needed.
Job Requirements
Minimum Education
* High school diploma or equivalent required
* Associate's degree preferred
*Years of relevant experience may be substituted for required education.
Required Skills
* Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Licenses
* Valid driver's license in State of Michigan required
Certifications
* CompTIA A+ required
Minimum Work Experience
* 2 years IT customer support required
LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans status or any other basis protected by applicable federal, state or local law.
LifePoint Health, Inc.
Brentwood, TN
Across our network and at our Health Support Center, we are united by a shared mission and vision, core values and guiding principles that drive everything we do and inform our approach to patient care, quality and how we do busine. We know that to achieve our vision of creating places where people choose to come for healthcare, physicians want to practice and employees want to work, we must organize around the right strategies. At LifePoint, our strategies are simple and enduring.
Our Operating Groups
LifePoint's facilities and practices are divided into four operating divisions: Eastern, Central, Mountain and Western. Each of these divisions has a leadership team that mirrors a hospital's leadership team, including a president and dedicated physician and provider leadership resources.
Our Health Support Center
Our Health Support Center (HSC), in Brentwood, Tennessee, has subject matter expertise in every area of healthcare operations and provider services. The HSC is organized to bring resources to bear across the continuum of care, from before a patient accesses healthcare services to after they are sent home, while keeping quality and compliance at the center.
On a daily basis, our group leaders and subject matter experts are working with our local markets to help develop and implement the right strategies that ensure healthcare thrives in their communities.
Our Physicians
Physicians are a critical access point to care in our communities. We work to build and maintain collaborative relationships with both our employed physicians and a broad network of affiliated providers, and we provide a full spectrum of practice management and physician support to help secure the delivery of quality care today and for the future.
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IndustryHealthcare
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No. of Employees60,000+
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Website
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Jobs Posted13300
