Manager, Strategic Sales and Account Management
Posted on: 15 Mar 2021
Southborough, MA
Job Description
Role and Scope of Position:
This position is responsible for managing all activities of the Gas Strategic and Account Management organization. This position ensures efficient and effective coordination of customer service issues between the Company and its strategic customers. This position also ensures the profitable growth and retention of the gas distribution customer base and value-added services revenue. Contributes to the Company by continually improving the Companys competitive position.
Essential Functions:
* Develops and implements the strategic plan for the department which addresses customer service, sales activities, gas marketing plan, corporate initiatives and process improvements.
* Implements Company policies and procedures including line extensions, rate terms and conditions, pole attachments, load and revenue estimation, supplier terms and conditions.
* Develops and implements Company policies and procedures to ensure high quality working relationships with gas customers.
* Participates on, and leads, cross-functional teams designed to improve customer service, operational efficiency and profitable revenue growth and maintains effective working relationships with other departments such as Billing, Metering, Call Center, Corporate Relations, Engineering and Construction.
* Works cross functionally to manage and improve all gas sales customer service activities. These include new customer connections, corporate positioning, customer service, demand side management (DSM) and other value-added services.
* Selects, assigns, establishes goals, motivates, coaches and develops Gas Sales & Marketing employees.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
* Requires excellent verbal and written communication skills, strong interpersonal and management skills and strong business acumen.
* Requires technical knowledge of gas distribution systems.
* Requires knowledge of Company policies and procedures.
* Ability to use PC desktop applications (e.g., Microsoft Word, Excel and E:Mail).
Education:
* A Bachelors Degree in Marketing, Engineering, Business Administration, related discipline or equivalent experience is required.
* A Bachelor's Degree is preferred.
Experience:
* A minimum of ten (10) to twelve (12) years of experience in marketing, sales or general business management is required.
* Gas experience is preferred.
Licenses & Certifications:
* None
Working Conditions:
* Must be available to work emergency restoration assignment as required.
* Must be available to travel between MA/CT/NH as necessary.
Please include a resume with your application.
Worker Type:
Regular
Number of Openings:
1
Eversource Energy
Hartford, CT
About Eversource
New England's largest energy delivery company, with approximately 3.7 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire.
The approximately 8,000 men and women of Eversource bring a strong commitment to providing safe, reliable and sustainable electric, gas and water service
Eversource is New England’s largest energy delivery company, safely and reliably delivering energy to approximately 3.7 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire.
Connecticut: Our electric service territory includes 149 towns and covers 4,400 square miles. Our natural gas service territory includes 74 towns and covers 2,632 square miles.
Massachusetts: Our electric service territory includes 140 towns and covers 3,192 square miles. Our natural gas service territory includes 51 towns and covers 1,067 square miles.
New Hampshire: Our service territory includes 211 towns and 5,628 square miles.
Serving the neighborhoods where we live and work.
Coming together in good weather and bad.
Taking care of problems before they’re problems.
Heading out in the storm when others head home.
Connecting you to solutions for savings.
Working together for a better tomorrow.
In 2012, Northeast Utilities and its operating companies Connecticut Light & Power, Public Service of New Hampshire, Western Massachusetts Electric and Yankee Gas merged with NSTAR Electric & Gas to better serve New England.
On December 4, 2017, Eversource closed the deal on an acquisition of Aquarion Water Company, making Eversource the only electric company in the U.S. that also owns a water utility. Aquarion serves 230,000 water customers in Connecticut, Massachusetts and New Hampshire.
Combined, we power the possible for New England.
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IndustryEnergy/Utilities
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No. of Employees8,084
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Website
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Jobs Posted387
