Senior Associate Field Technician
Posted on: 15 Mar 2021
Jamestown, ND
Job Description
Job Description:
Essential Job Functions
* FARGO, ND
* Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. Reviews and approves operational quality of system equipment.
* Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.
* Instructs customers in the operation and maintenance of systems/equipment.
* Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
* Acts as a liaison with customers on administrative and technical matters for assigned projects.
* Performs complex analysis and prepares reports on system problem trends and issues.
* Provides leadership and work guidance to less experienced personnel.
Basic Qualifications
* High school diploma or G.E.D.
* Six or more years of field support experience
* Experience working with the company's hardware, software and equipment products
* Experience working with customer technology and support requirements
Other Qualifications
* Good interpersonal skills to resolve field support problems
* Strong analytical and problem solving skills
* Good communication skills
* Good time management and organizational skills
* Ability to resolve complex hardware/software and equipment problems
* Ability to provide guidance to other field engineers
* Willingness to travel
Work Environment
* Office environment
* May require weekend work
* May require shift work
DXC Technology
Tysons, VA
DXC Technology Company, together with its subsidiaries, provides information technology services and solutions primarily in North America, Europe, Asia, and Australia. It operates in two segments, Global Business Services (GBS) and Global Infrastructure Services (GIS). The GBS segment offers technology solutions comprising enterprise, cloud application, and consulting services; application services; analytics services; business process services; and industry software and solutions.
The GIS segment provides cloud and platform services; workplace, mobility, and Internet of Things services; and security solutions. The company was formerly known as Computer Sciences Corporation and changed its name to DXC Technology Company in April 2017 as a result of its merger with the Enterprise Services business of Hewlett Packard Enterprise Company. DXC Technology Company was founded in 1959 and is headquartered in Tysons, Virginia.
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IndustryInformation Technology
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No. of Employees130,000
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Website
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Jobs Posted767
