Job Description

Date Posted:

2021-03-02-08:00

Country:

United States of America

Location:

HMD31: Annapolis, MD 2551 Riva Road , Annapolis, MD, 21401-7435 USA

This role will contribute to the tier two IMS Network Operations Center. This position is responsible for the incident management of customers within the IMS Operational environment. This position is responsible for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from Collins Aerospace IMS customers and Business Units.

*** This is for the swing shift 3:00 pm - 11:30 pm ***

Primary Responsibilities:

* Monitors network management system and engages telecom providers to drive restoral efforts.

* Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.

* Solves systems and network problems/questions with limited scope and complexity.

* Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.

* Identifies resolutions of routine technical queries from Collins Aerospace IMS customers and IMS Business Units.

* Takes guidance from other team members or management to resolve less routine issues.

* Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.

* Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.

* Monitors and troubleshoots system performance, troubleshoots, resolves or escalates network issues.

* Understands deployment, configuration and maintenance routines and develops tools to make the process more efficient.

* Participates in networks solutions design and configurations.

* Analyzes issues and provides customers with guidance to resolve problems

* Individual job duties may vary.

* This is a 24 x 7 365 Operation Center which requires working some weekends and holidays. Work is 5 days on 2 days off, 5 days on 3 days off.

* Strong Customer Service skills

Basic Qualifications:

* Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.

* Knowledge and understanding of ITIL/ITSM concepts and practices.

* This position requires an AA/AS degree or other 2-year post high school training with a minimum of 6 years of relevant experience.

* Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.

Preferred Qualifications:

* Knowledge of Remedy, Netcool, Office 0365, Servicenow

* CCNA certification

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means were helping passengers reach their destination safely. Were connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And were providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE

Some of our competitive benefits package includes:

* Medical, dental, and vision insurance

* Three weeks of vacation for newly hired employees

* Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

* Employee Scholar Program, tuition reimbursement program

* Life insurance and disability coverage

* Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

* Ovia Health, fertility and family planning

* Employee Assistance Plan, including up to 5 free counseling sessions

* Incentives for a Healthy You

* Bright Horizons, back-up child / elder care and college coach resources

* Autism Benefit

* Doctor on Demand, virtual doctor visits

* Adoption Assistance

* Teladoc Medical Experts, second opinion program

* And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

* Background check and drug screen required (every external new hire in the U.S.)

* Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team thats redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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