Customer Service Specialist - Remote Opportunity
Posted on: 15 Mar 2021
Remote, MO
Job Description
Job Description:
Are you looking to make a real difference?
We are currently seeking an enthusiastic Specialist in our Order Management team to work for our St. Louis, MO facility. This position is a Work From Home position and can be located anywhere in the US to support this team.
Work Schedule:
Full Time position working 2nd shift hours. Saturday through Wednesday from 3PM-11:30PM.
In this position, you will provide customer assistance in ordering blood and plasma derivatives and transfusion-related products and supplies. Maintain hospital inventory and return blood products within regulatory compliance.
Responsibilities:
1. Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies. Follow appropriate procedures ensuring accurate order entry and order fulfillment. Make follow-up calls if product needs cannot be met as expected.
2. Maintain/work with data, tools or computer programs to facilitate management and monitoring of product and service information.
3. Provide customer service to clients. Proactively communicate with hospital customers to increase customer satisfaction.
4. Maintain positive and professional communications, both internally as well as externally to provide regular product/service information and follow-up; promote teamwork.
5. Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures that assist the customers and the patient.
Pay Rate $14.42 an hour + shift differential
For those candidates located in Colorado, the salary range for this position is: $14.42 - $19.23
Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location.
Qualifications:
High school diploma or equivalent required. Minimum two years of progressive experience in a dynamic, multi-task operational environment preferred. Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred. Excellent oral and written communication skills. Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer). Must have excellent organizational skills and be able to handle multiple priorities effectively. Problem solving and analytical skills. Working knowledge of computers.
Operational flexibility is required to meet sudden and unpredictable needs. Available to work overtime, other shifts, early mornings, evenings, holidays and weekends.
The American Red Cross is a diverse nonprofit organization that creates a culture of collaboration and team spirit. We offer our employees a competitive salary, wide range of generous benefits including health, dental, vision, life and disability insurance; flexible spending accounts; 401K retirement plan with match; paid time off, holidays and floating holidays. Also, we encourage professional development and provide growth opportunities. To be considered for this position, please visit www.redcross.org/jobs to apply.
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
The American Red Cross is a diverse nonprofit organization offering its employees professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.
To view the EEOC Summary of Rights, click here: Summary of Rights
American Red Cross
Washington, DC
The mission of the Red Cross is to help prevent and alleviate human suffering in the face of emergencies. Across all the ways we provide help and hope to others - from bringing disaster relief, providing lifesaving blood and training in lifesaving skills, to reaching across borders to reconnect families and supporting military families - the American Red Cross makes a big impact.
Explore this collection of stories and experience what the Red Cross brings to everyday people, every day. If what you see inspires you, consider supporting our mission financially, by making a blood donation, becoming a volunteer or registering to take a class.
Vision Statement
The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that...
...all people affected by disaster across the country and around the world receive care, shelter and hope;
...our communities are ready and prepared for disasters;
...everyone in our country has access to safe, lifesaving blood and blood products;
...all members of our armed services and their families find support and comfort whenever needed; and
...in an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.
Fundamental Principles of the Global Red Cross Network
Humanity
The Red Cross, born of a desire to bring assistance without discrimination to the wounded on the battlefield, endeavors—in its international and national capacity—to prevent and alleviate human suffering wherever it may be found. Its purpose is to protect life and health and to ensure respect for the human being. It promotes mutual understanding, friendship, cooperation and lasting peace amongst all peoples.
Impartiality
It makes no discrimination as to nationality, race, religious beliefs, class or political opinions. It endeavors to relieve the suffering of individuals, being guided solely by their needs, and to give priority to the most urgent cases of distress.
Neutrality
In order to continue to enjoy the confidence of all, the Red Cross may not take sides in hostilities or engage at any time in controversies of a political, racial, religious or ideological nature.
Independence
The Red Cross is independent. The national societies, while auxiliaries in the humanitarian services of their governments and subject to the laws of their respective countries, must always maintain their autonomy so that they may be able at all times to act in accordance with Red Cross principles.
Voluntary Service
The Red Cross is a voluntary relief movement not prompted in any manner by desire for gain.
Unity
There can be only one Red Cross society in any one country. It must be open to all. It must carry on its humanitarian work throughout its territory.
Universality
The Red Cross is a worldwide institution in which all societies have equal status and share equal responsibilities and duties in helping each other.
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IndustryNonProfit
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No. of Employees24,859+
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Website
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Jobs Posted2448
