Job Description

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

This position reviews and completes complex and/or high-risk fulfillment requests. Job functions may include investigation of payment history, reviewing accounts for repossession approval, and partnership with the complaints team to resolve consumer issues. This position requires the agent to be on call during building outages, catastrophic weather conditions, and business emergencies. The position may require working from home in the event of business interruption. Completion of fulfillment tasks within policy and procedure is a requirement along with identification and escalation of potential risks within each process. In this role, you will also perform a variety of administrative support functions and coordinate with multiple resources and value streams. You will utilize strong organizational, data entry, analysis skills and the ability to escalate identified risks in your area of responsibility

The Work Itself

* Complete a variety of control-based tasks.
* Communicates effectively and clearly on a daily, weekly, monthly basis with vendors to provide exceptional customer service regarding routine and escalated requests.
* Expert data entry and word processing skills
* Ability to work in a high-volume environment while achieving cycle time and accuracy requirements
* May handle daily inbound and outbound phone calls in Spanish and in English in Skip accounts; typically, will speak with Customers, Related parties, Skip Suppliers, Dealers and Third parties

The Skills You Bring

* HS diploma or equivalent required/Associate's degree preferred in business or related may be used as a proxy for the experience
* Performs clerical, administrative and technically based activities and/or supporting tasks.
* Requires intermediate knowledge of Microsoft Office programs, high proficiency preferred.
* Previous experience in Collections or Recovery operations preferred.
* Intermediate written and oral communication skills.
* Comprehension and judgment are required regarding applicability of guidelines or policies to specific situations; correlational intelligence strongly preferred when applying lessons learned from one experience to the next opportunity.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.