Job Description

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity - $5,000 Sign On Bonus!

The Customer Care and Experience L&D Team's mission is to help contact center associates and representatives to grow, build efficiency, add value, and provide excellent service to our customers. The Learning and Development Manager is integral to the growth and support strategy of Customer Care and Experience. The role will be responsible for managing the end-to-end training program for Ally Invest Customer Care and new hire, strategic initiatives, and continuing education training. Additionally, the role will oversee and monitor supplier trainer's delivery of curriculum to their associates. The ideal candidate will be innovative, creative, adaptive, flexible, and comfortable in a fast-paced work environment. They will have experience in providing training, ideally in the Financial Brokerage Services industry, and be hardworking, dedicated, and willing to go the extra mile for our customers.

The Work Itself

Training Delivery

* Classroom training of Ally Invest employees for new hire, product, upskill, technology and more
* Facilitation of virtual training sessions for remote employees
* Administration of assessments including Proof of Learning Tests, Mock Call Certifications
* Floor Support during on-the-job training
* Training the trainers (T3) of our vendor trainers
* Support rollout and monitoring of online learning, such as compliance-mandated courses, for associates

Content Development

* Serve as Subject Matter Expert (SME) for Instructional Designers to help create training materials
* Collect and incorporate feedback on development efforts
* Suggests and executes improvements for training materials, as appropriate

Supplier Oversight

* Ensure delivery and consistent utilization of Ally training materials at the suppliers
* Monitor the evaluations of supplier trainers
* Evaluate the quality of trainers' performance through sampling, observation, and survey/questionnaires
* Set, maintain, and manage reporting of training evaluations and associate performance

Other Activities

* Collaborates with the Quality Assurance team to further enhance employee development and feedback
* Coach, develop and mentor participants
* Maintain training records and reporting including attendance and performance assessments
* Partnering with site leaders to ensure successful transition to the production environment
* Partner with policies and procedures to assist in updating procedures

The Skills You Bring

Required:

* FINRA Series 24, 7 & 63 or 66 licenses required
* 4 - 6 years' experience delivering investment or wealth management training
* Bachelor's degree in a related field
* Solid understanding and exposure to financial brokerage service industry
* Superior trading platform skills and organizational skills
* Solid written, oral, and presentation skillset
* Passion for delivering an exceptional experience to Ally Customers
* High energy, enthusiastic and motivational facilitation style
* Strong work ethic, and sense of urgency to complete objectives

Preferred:

* FINRA Series 4
* 7 or more years' experience as a trainer for a financial brokerage service institution in their contact center with heavy classroom experience
* Experience training and developing training programs designed to ensure and improve associate readiness
* Ability to conduct presentations to all levels of personnel including management
* Demonstrated ability to successfully develop and deliver training programs utilizing skills in instructional design, eLearning program design and training technologies

Additional Comments:

* Periodic travel is required, up to 30% of the time.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future:plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being:flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
* Building a Family:adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.