Job Description

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

If you enjoy a fast-paced environment where every call brings an opportunity to problem solve, then this is the right fit for you! As an Insurance Resolutions Specialist, we help our customers while working in a close-knit team environment. Every call is an opportunity to use critical thinking skills to select the right next steps for our customers in order to ensure that their account is handled with dignity and efficiency. Strong customer service skills are a necessity as you will work with customers involved in unique life circumstances and hardships. You will be empowered to work directly with our customers and insurance companies; this will require critical thinking, problem solving, an ability to think creatively, and a high degree of empathy and compassion.

The Insurance Resolution Specialist will be working directly with customers who have suffered a total loss of their vehicle due to an accident or other event. You will assist them as they navigate through the insurance claims process, and will utilize your critical thinking that directly results in dollars lost or recovered for Ally.

The Work Itself

* Act as an intermediary between Ally's insurance loss vendor and the customer while collecting on unpaid balances
* Educate customers on the total loss process as well as the adverse effect of credit furnishing
* Conduct research to provide accurate documentation to insurance company
* Negotiate and work out payment arrangements while maintaining empathy
* Interact optimally with internal and external clients

The Skills You Bring

* HS diploma or equivalent required.
* Excellent written and oral communication skills
* Ability to proactively collaborate with vendors and other Ally departments
* Associate's degree or Bachelor's degree in business or related may be used as a proxy for the experience.
* Ability to work a high volume of accounts with a high degree of accuracy
* Must thrive in a fast-paced, busy environment
* Excellent listening, oral, and written communication skills
* Professional phone etiquette
* Microsoft Windows and Internet-based applications experience required
* Ability to utilize 2 screen workstations as well as use several systems at a time
* Basic typing/data entry skills
* Strong customer service skills

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.