Supervisor - Specialty Pharmacy Technician
Posted on: 15 Mar 2021
Orlando, FL
Job Description
Job Description
Responsible for the direct daily supervision of pharmacy service representatives (PSRs) personnel providing proactive
compliance and ordering calls for all medications dispensed by CVS Caremark Specialty Pharmacy Network. Supervised activities include those outlined in reporting employee essential duties and responsibilities. Critical responsibilities include
participation in the hiring process, provision of guidance and direction to staff, schedule preparation, and management, ensuring adherence to standard operating procedures, staff training, problem-solving and follow-up, performance monitoring and evaluation, including corrective action, and data gathering and report preparation.
Ensuring adherence to all Regulatory and Accreditation standards
Required Qualifications
Proficient computer skills with Windows working knowledge required.
Proficient in Microsoft Excel required.
Ability to work extended hours as business needs require.
1+ years of leadership experience in supervising a team in a customer service environment
3+ years of customer service experience
Active Pharmacy Technician license
Preferred Qualifications
Healthcare industry
Call Center operations
Excellent communication, organizational, and interpersonal skills ability to interact with all levels of personnel, patients and physicians
- Experience with Specialty therapies and health products
- Advanced analytical and problem solving skills
- Ability to work independently and to be self-directed
- Knowledge of the operation of ACD phone systems, quality monitoring/recording systems and processes as well as experience with workforce management software and ideologies
- Project management and implementation skills
- Manage the departmental budget (control payroll, overtime, outside labor, etc.)Specialty Pharmacy Experience
Education
High School Education. Bachelor's Degree Preferred
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Aetna
Hartford, CT
Aetna Inc. operates as a health care benefits company in the United States. It operates through three segments: Health Care, Group Insurance, and Large Case Pensions. The Health Care segment offers medical, pharmacy benefit management service, dental, behavioral health, and vision plans on an insured and employer-funded basis. It also provides point-of-service, preferred provider organization, health maintenance organization, and indemnity benefit plans, as well as health savings accounts and consumer-directed health plans.
In addition, this segment offers Medicare and Medicaid products and services, as well as other medical products, such as medical management and data analytics services, medical stop loss insurance, workers’ compensation administrative services, and products that provide access to its provider networks in select geographies. The Group Insurance segment offers life insurance products, including group term life insurance, voluntary spouse and dependent term life insurance, group universal life insurance, and accidental death and dismemberment insurance; disability insurance products; and long-term care insurance products, which provide the benefits to cover the cost of care in private home settings, adult day care, assisted living, or nursing facilities.
The Large Case Pensions segment manages various retirement products comprising pension and annuity products primarily for tax-qualified pension plans. The company provides its products and services to employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups, and expatriates. Aetna Inc. was founded in 1853 and is based in Hartford, Connecticut. As of November 28, 2018, Aetna Inc. operates as a subsidiary of CVS Pharmacy, Inc.
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IndustryInsurance
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No. of Employees47,950
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Website
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Jobs Posted12677
