Job Description

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Individual Retirement

Flex your financial expertise and provide peace of mind to people seeking a financially sound retirement. Securing the financial futures of our clients is what motivates us and is at the heart of what we do. We work with our clients to tailor a retirement plan that increases their assets and provides them with a protected income stream to last their lifetime. Our U.S. Individual Retirement business offers innovative annuity products that help clients build assets through tax-deferred growth opportunities, providing a guaranteed income for life while shielding it from market volatility.

Your contribution at AIG

As an influencer at AIG, people come to you as a go-to source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

Job details

We are hiring this role to generate greater evidence-based insights across AIG Individual Retirement and to help balance the art of decision-making with science. Our plan leverages data, customer insights, and direct feedback about our clients experiences to improve our business strategies, systems and processes to drive customer loyalty. Customer-oriented loyalty leaders across a wide range of businesses grow faster and enjoy lower costs. By one measure, loyalty leaders grow twice as fast and hold a 15 percent cost advantage. In the insurance industry, they also experience superior profitability.

We are seeking a thought leader responsible for supporting efforts to develop an in-depth understanding of our Customers (including policyholders, Financial Advisor and Distribution partners), and drive/produce key analysis.

The Senior Insight Analyst will be responsible for:

* Extract, clean, and manipulate large datasets (structured and unstructured) for analysis.
* Developing an in-depth understanding of customer needs and desires through the use of data and survey tools
* Synthesizing findings and influencing strategic direction and tactical decisions for products, distribution channels, and other key business decision
* Perform and model customer segmentation
* Create loyalty economics model
* Improve the understanding the impact of AIG actions on customers and related business outcomes
* Communicate (written and verbal) insights from quantitative analyses to technical and non-technical audiences.

The ideal candidate should have:

* Capability to lead complex substantive analysis, including statistical models on large data sets
* Strong critical thinker
* Strong quantitative analysis skills
* Ability to extract, clean, and manipulate large structured datasets for statistical analysis
* Machine learning experience preferred but not required
* Demonstrated success in articulating actionable insights from multiple sources beyond primary research (e.g., internal and external data and information), to make recommendations and drive business impact
* Must be experienced in the application of advanced research design, appropriate methodologies, and demonstrable results applying research results to business issues
* Strong communication skills including outstanding presentation skills, including presenting technical concepts to non- technical audiences
* Self-starter who can manage multiple initiatives from beginning to end with minimal supervision.
* Demonstrates proficiency in programming languages such as R or Python
* Experience in visualizations for business stakeholders using a variety of visualization tools
* Extensive experience in integrating and harnessing data from multiple sources
* Experience at a multi-channel company, with familiarity in multiple channels of distribution.
* Entrepreneurial spirit. Ability to creatively and independently design insights-gathering programs that draw on both qualitative and quantitative methods
* Willing and able to adjust to multiple demands, shifting priorities, and rapid change
* Ability to multi task and work well under pressure, to identify issues and work to resolve them in partnership with business leaders
* Experience working in the Insurance, Financial Services, Consumer Products industry or significant experience consulting with a major firm. Insurance and/or Retirement/Investments industry experience a plus.
*
What our employees like most about working for AIG

* We care about your professional development. Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation.
* Our Giving Back policy is at the core of our daily operations and guides our future progress. Dont believe us? We put our money where our mouth is! AIG, will give you up to 16 hours a year paid time off to volunteer in the community.
* Our people are our most important asset therefore we provide a generous benefits plan and competitive pay. Benefit package includes:
* Paid Time Off (AIG recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24! 9 paid holidays per calendar year.
* A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus AIG automatically contributes an additional 3% in to your 401K regardless of if you enroll or not.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

We consider qualified applicants with criminal histories, consistent with applicable law.

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company