Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the companys risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.
The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.
The COO group also includes a number of teams dedicated to strengthening Wells Fargos risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

The Executive Office Case Specialist 2 will: Respond independently to the highest level complexity of escalated Life Events or complaints. Responsible for investigating, researching and responding to Commercial Banking Escalated complaints. Performs research and response to determine appropriate course of action; conducts investigative steps to fully identify the issues; researches product and account information, terms, conditions, contracts and other legal documents; creates correspondence as needed, processes complex and/or corrective transactions online (including monetary and non-monetary actions), identifies trends and provides feedback/reporting to appropriate party; communicates with customers (inbound/outbound calls), executives, agencies, regulatory/governmental representatives, bankers and/or line of business partners to ensure resolution of escalated matters; ensures identified risks and/or problems are clearly documented.

Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

Required Qualifications
* 5+ years of experience in customer contact, customer service, or a combination of both in financial services; or 6+ years of experience in one or a combination of the following: customer contact, customer service, administrative support, underwriting, or quality assurance

Desired Qualifications
* Experience with Wells Fargo complaints management process
* Compliance and regulatory systems experience
* Experience managing complaints and objections effectively and professionally
* Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
* Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

Other Desired Qualifications
* Experience in Enterprise Complaint Management Platform (ECMP)
* Equipment Finance and/or Commercial Distribution Finance experience
* International complaint handling experience
* Ability to partner and team with other business lines successfully

Street Address
MN-Shoreview: 1801 Parkview Dr - Shoreview, MN
IA-Des Moines: 1 HOME CAMPUS - DES MOINES, IA
AZ-Chandler: 2850 S Price Road - Chandler, AZ

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.