Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Consumer & Small Business Banking Technology team, part of Wells Fargo Enterprise Information Technology Group is searching for a highly motivated Systems Operations Engineer. We are seeking energetic and experienced technical service professionals to join our support environment as we grow our business and help our customers businesses to grow.

This person will perform a variety of duties on a day to day basis including production support and troubleshooting, application maintenance, monitoring and/or balancing and security administration issues. Provides support for the most complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services. Additional responsibilities include the following, but are not limited to:

* Uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems.
* May act as an internal consultant regarding use of tools and processes.
* Evaluates service level agreement criteria.
* Identifies gaps in current technology processes and recommends changes to assure SLAs can be supported.
* Performs complex migrations from development to production, upgrades, installations and/or configurations.
* May evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported.
* Completes project sizing; updates/writes documentation and procedures and creates and/or provides related training.
* Troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups.
* Writes/designs test scripts.
* Creates change or issue logs.
* Analyzes performance trends and recommends process improvements
* Assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas.
* Creates, updates and tests the business continuation/disaster recovery plan.
* May provide team leadership to team or project members in a technology organization.
* May assign tasks and/or project resources.
* Provides work direction and monitors work progress and adherence to technical process controls/standards.
* Provides subject matter expertise to less experienced analysts.
* May provide input to supervisors on team member performance.

Required Qualifications
* 5+ years of systems support analysis experience demonstrated through work or military experience
* 3+ years of experience working in managed services as demonstrated through work, military, or education
* 6+ years of application production support experience
* 6 + years of experience with Windows server operating systems
* 3+ years of IIS experience
* 3+ years of experience with scripting languages such as Bash, PowerShell, Python, Shell, VBScript, or JavaScript
* 3+ years of experience working with XML (Extensible Markup Language)

Desired Qualifications
* Experience supporting an enterprise-level environment
* Ability to interact with all levels of an organization; including management
* Strong team or technical leadership experience
* Strong verbal, written, and interpersonal communication skills
* 3 + years of SQL Server SSIS, SSRS and SSAS experience
* 3+ years of Splunk experience
* Experience resolving and working through escalated and complex customer issues
* Ability to lead projects/initiatives with high risk and complexity
* Ability to coordinate, lead and facilitate group meetings
* Strong organizational, multi-tasking, and prioritizing skills
* Good analytical skills with high attention to detail and accuracy
* Excellent verbal, written, and interpersonal communication skills
* Ability to work effectively in a team environment

Street Address
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
PA-Philadelphia: 101 N Independence Mall E - Philadelphia, PA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.