Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally. Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

Commercial Real Estate (CRE) operates throughout the United States, as well as Canada and the United Kingdom, to deliver a comprehensive platform of financing and banking products for experienced commercial real estate companies including balance sheet lending, CMBS origination and distribution, loan servicing, agency financing for multifamily properties, and debt and equity capital for affordable housing.

Commercial Mortgage Servicing (CMS) is the industry leader and provider of real estate loan servicing in the United States, with global locations in India. CMS provides the best in class mortgage servicing for a variety of third party customers and stakeholders, including Commercial Mortgage Backed Securities (CMBS), Mortgage Backed Securities (MBS), US Government-Sponsored Entities (GSE), US Department of Housing and Urban Development (HUD), Interim Lenders, Specialized Warehouse Lenders, and Secondary-Market Lenders. CMS also provides loan and portfolio level asset management for SRE/Real Estate Capital markets (RECM) balance sheet loans and loan and facility level asset management for Commercial Mortgage Loan Finance (CMLF). Services include: payment and escrow processing, cash and treasury management, asset management and surveillance - loan covenants, borrower consent requests, and investor reporting and collateral administration.

The Operations Analyst will be a member of the Commercial Mortgage Servicing Cash Administration Team, which performs over 30 different processes including 800,000+ transactions and over $80 billion in funds movement annually. Processes include payment applications, wire transfers, general ledger transfers, auto debit administration, payoff processing, funding for loan closings, check generation and other cash or funds management duties.

The responsibilities for the Operations Analyst 4 position include, but are not limited to:
Processing and approving moderate to complex cash transactions, escalating issues, evaluating and processing servicing requests in conjunction with various business partners while ensuring quality customer service is delivered.
Evaluating and monitoring risk associated with all processes and ensuring controls and procedures are in place compliant with bank regulatory requirements.
Conducting quality analysis of U.S and International processes to ensure procedures are being followed accurately.
Independently developing strategic recommendations on operational data findings.
Assisting with various projects.

Work hours are Monday - Friday, 9:00 am - 6:00 pm EST

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Required Qualifications
* 5+ years of operations analysis experience demonstrated through work or military experience

Desired Qualifications
* Ability to research, compile, and perform complex analysis on critical operational data
* Advanced knowledge and understanding of operations policies and procedures
* Ability to independently provide summaries and make strategic recommendations on operational data
* Ability to partner and coordinate with other functions on projects
* Excellent verbal, written, and interpersonal communication skills
* Outstanding technical and critical thinking skills
* Outstanding troubleshooting and resolution skills
* Advanced Microsoft Office skills
* Ability to assess issues, make quick decisions, implement solutions, and influence change
* Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
* Ability to identify creative solutions to support service quality initiatives
* Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
* Strong analytical skills with high attention to detail and accuracy
* Leadership experience including; coaching, training, and mentoring
* 10-key numerical data entry experience

Other Desired Qualifications
* Knowledge of Commercial Mortgage, Strategy, Hogan, Cash Workflow, e-Tran, Eagle Web and CEO
* Experience in accounting, payment processing, accounts payable or accounts receivable administration
* Demonstrated ability to implement procedural guidelines and training for staff in multiple locations, including employees abroad.

Street Address
NC-Charlotte: 401 S Tryon St - Charlotte, NC
VA-McLean: 1751 Pinnacle Dr - Mclean, VA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.