Job Description

Job Summary
Develops and implements operational activities that have moderate to significant impact on the specified functional area of the Customer Loyalty & Insights work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing and promotion and/or consumer research.
Job Responsibilities
Develops and implements operational activities that have moderate to significant impact on the specified functional area of the Customer Loyalty & Insights work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing and promotion and/or consumer research such as:
Developing complex or industry- approaches to strengthen the development of broad reaching initiatives.
Defining, deploying and institutionalizing functional area research approaches and related knowledge bases.
Forecasting and assessing industry trends and their impact on key initiatives for the specified area.
Establishing guidelines, best practices and standards.
Analyzing, summarizing and presenting results to functional teams and decision makers.
Developing cross-functional teams for tactically important initiatives.
Developing programs that establish and enhance standards.
Interpreting complex results and analyzing trends.
Identifying and establishing relationships with internal/external partners.
Performs as the subject matter savvy for the specified functional area May connect various data points to create the big picture. Becomes regularly involved, as preferred, to meet schedules and resolve problems that are complex in nature.
Assists in the development of complex capabilities, May develop the specifications of complex projects and may perform as implementation lead for key initiatives. Stays abreast of new developments used to establish and enhance standards.
Provides cross-functional challenges and recommendations for new ideas / solutions to gain acceptance from a wide range of audiences. Creates specifications for initiatives and may lead in implementation. Shares complex information related to areas of expertise and/or to gain acceptance of business solutions.
Affects others and creates consensus within the business, improving decisions by developing stakeholders to a conclusion. Identifies opportunities and makes appropriate recommendations to improve processes and/or operating efficiencies. Works cross functional to identify potential business risks and strategies to deliver business solutions. Makes actionable recommendations to appropriate stakeholders. May perform as customer advocate.
Supports cross-functional project work streams and ensures key initiatives are completed within budget and on time to meet business units needs.
Conducts assessments utilized to illustrate business impact.
Makes actionable recommendations to increase operating efficiencies and communicates recommendations effectively, tailoring communications appropriately to different audiences.
Develops understanding of the specified area and performs as a SME to key stakeholders. Utilizes knowledge to assist business stakeholders in leveraging ways to grow their business. Maintains involvement at tactical level throughout the year. Maintains knowledge of passionate / industry trends to stay abreast of best practices.
Guides and mentors less experienced team members, as necessary. May provide subject matter expertise to the business. May participate in teaching and training members of the work team.

An Equal Opportunity Employer, including disability/veterans

Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As Americas most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.