Job Description

How will you make an impact?

The Field Service Engineer III will provide engineering expertise and applications/service support to customers on Thermo Fisher Scientific2019s Invitrogen instruments, particularly the Bigfoot Spectral Cell Sorter, through a variety of interfaces. This may include in-person, virtual via Rescue Lens, phone and/or email communications. They will partner with Field Application Scientists to deliver product line specific customer support activities and solve customer escalations effectively. Also acts as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business. The primary geography of responsibility is the Northeast area of the United States, with additional coverage of the East Coast as needed. Ideal candidate will live in the Boston/Cambridge MA area.

What will you do?

* Provide on-site support to Bigfoot Spectral Cell Sorter customers that includes but is not limited to: installation and service of instrumentation, on and off-site support, marketing, exhibitions, and beta site support.

* Support of additional Thermo Fisher Scientific instrumentation including the AttuneNXT flow cytometer and Rotea centrifugation system.

* When not travelling, provide remote support to Bigfoot customers.

* Install and service instrumentation with minimum direct supervision.

* Provide follow-up service with customers who have recently been provided service.

* Ensure service was complete and satisfactory to the customers' needs.

* Properly maintain parts inventory, test equipment, tools, and technical data.

* Complete service documentation in a timely fashion, including service reports, follow up emails, expense reports, etc.

* Work with R+D new products to document service manuals, procedures, PMs, etc.

* Display maturity and judgment in time management and expense control.

* Report quality control and other technical problems, in detail, to Bigfoot Support and R+D.

* Interface effectively with other employees to resolve customer problems and issues.

* Able to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

* Works from a remote home office

* Most duties are performed at field locations which may require walking within customer facilities, standing while performing repairs or conducting meetings and sitting to complete reports and service calls.

How will you get here?

* Bachelor2019s degree in Mechanical Engineering, Electrical Engineering, Life Sciences, equivalent military experience or Associates Degree with 2 or more years2019 experience in servicing research or medical equipment required.

* Experience troubleshooting and responding to customer concerns.

* Proven record of being reliable and accountable for all aspects of their job.

* Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.

* Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.

* Resourceful, with the ability to work independently and strong time management skills.

* Ability to adapt to changing circumstances.

* Decision-making, problem resolution and creative thinking skills with attention to detail.

* Travel up to 50% or more; must be available to travel overnight within the territory or other areas as required.

* Excellent written and oral communications skills

* Demonstrations may require moving equipment and manual dexterity and ability to lift up to 50 pounds.

* Valid Driver2019s license is required.

Preferred Qualifications:

* Manage or work in flow cytometry core facility using both flow cytometers and flow sorters

* Minimal 3-5 years of experience with Flow Cytometry

* Minimal 3-5 years of experience with Cell Sorting

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission2014enabling our customers to make the world healthier, cleaner and safer.