Job Description

Job Description

Business Job Title: Global Logistics Specialist

Internal Job Title: Transportation Analyst II

Reports To: Manager, Specialty Courier

Group/Division: PSG / CTD

Career Band: 5

Job Track: Professional

Position Location: Swedesboro

Number of Direct Reports: 0

Day/Shift (if applicable): 1st Shift (10:30-7:00 E)

FLSA Status (Exempt/Non-Exempt): Exempt

Relocation (if applicable): NO

Specialty Logistics, Specialty Logistics branded externally as Patheon Logistics, within the BioPharma Services Division of Thermo Fisher Scientific has been providing 3PL logistic services to the pharmaceutical and biotech industries and assisting them in their goal of outstanding patient care. We are the market leader in representative carry and direct to healthcare practitioner pharmaceutical sample distribution and offer a full range of cold chain solutions. We are also providing transportation of pharmaceuticals for clinical trials, providing a comprehensive solution for the sourcing, global fulfillment and international delivery of supplies for clinical trials and emergency medical shipments.

Responsibilities

Client Customer Service

* Responsible for client interfacing via both phone and electronic correspondence such as email for compliance related issues on import or export procedures.
* Responsible to confirm with client terms of sale and carriage.
* Responsible for problem resolution for clients & partners.
* Responsible for quoting of opportunities.
* Responsible for communication with client on consignment status directly as well as via Transportation Management System (TMS) for all state changes of shipments including issues.
* Responsible for, checking against all known shippers, and denied parties list and obtaining all related documentation
* Responsible to adhere to escalation procedure if there is a deviation from SLA and/or Standard Operating Procedures.
* Provide continuous process improvements and training on cold chain technologies
* Follow all relevant Standard Operating Procedures, client protocols, and quality criteria in accordance with good manufacturing practices in all areas of responsibility.
* Provide essential information, timely to client and internal staff

Shipment Processing

* Provides quotes to customer in accordance with Patheon Logistics quoting process and according to the customer2019s expectations
* Provide solutions related to appropriate cold chain technology
* Responsible to update all TMS systems with quote requests and process quotes
* Responsible to ensure dangerous goods consignments are inspected and handled per IATA/ICAO instructions.
* Responsible for routing of consignments via air carrier, ocean line or ground carrier for cost effectiveness and within time perimeters established.
* Responsible for arranging consignments for tender to selected carrier.
* Responsible for processing AES (automatic export system) reporting to US Census
* Responsible to ensure clearance of consignments are completed and required documentation received from customs broker.

Documentation

* Responsible for creation of consignments documentation including but not limited to Master air bill, House air bill, manifest, labels, pickup alerts, bill of ladings, and certificate of origins, dispatch letter, flight details, and enhanced security forms.
* Responsible for creation of pre alert documentation for consignments
* Responsible for uploading various documents that pertain to each shipment into all TMS systems.
* Responsible for creating and submitting reports on a deadline, based on shipment data, including, volume, metrics, and accounts.
* Responsible to send the brokers all documents for import shipment and confirm receipt of documents.

Qualifications:

* High school degree or equivalent
* Minimum of 3 years of international logistics experience, and a proven track record of building relationships with and providing outstanding service to customers/clients.
* Minimum of 1 year of cold chain experience and knowledge
* Strong written and verbal communication
* Relationship development and management skills
* Strong organizational skills
* Ability to multi-task
* Ability to manage work and meet deadlines
* Excellent working knowledge of computers, specifically Word and Excel
* Knowledge of the airline and routing
* Courier / transportation experience

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.