Job Description

JOB SUMMARY
The Fraud Analyst position supports development and analysis of fraud strategies, to investigate and deter fraud against Charter Communications and its customers. This role requires the ability to conduct in-depth research of complex situations or datasets, and provide clear documentation of all findings. A continuous improvement mindset is also a critical part of this role.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.

Gather business requirements. This individual will need to work with leadership and business partners to identify data and reporting needs for analysis

Support analyst team with data extractions and manipulation for recurring and ad hoc reporting

Develop/select methodologies to derive answers to business problems

Design and implement tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy

Analyze data to provide meaningful insights. This individual must have strong data manipulation and interpretation skills, and be able to quantitatively assess business problems

Proactively identify instances of potential fraud and abuse through data analysis using company system and tool

Engage and partner with internal stakeholders and external partners in thinking and acting critically to identify opportunities for collaboration, raise awareness of investigative findings, and develop recommendations to mitigate risk

Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand

Communicate with legal, Law Enforcement, customers and business partners as needed

Collaborate with a variety of external sources to identify current and emerging patterns and schemes related for fraud or prior debt

Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing

Conduct interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner

Provide courtroom testimony regarding investigative findings and analysis

Perform other duties as may be requested by manager

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

* Ability to read, write, speak and understand English.
* Experienced in fraud/risk/business analysis, identifying trends and patterns in data, and applying relevant analytical and statistical methods to evaluate and solve problems.
* Deeper understanding of billing systems, Payment platforms and Biller data (Preferred).
* Implement processes to ensure quality data, adequacy, accuracy and legitimacy of data.
* Ability to handle a variety of investigations with increasing levels of complexity.
* Ability to make appropriate and prompt decisions to identify potential complex fraud within defined guidelines
* Solid relationship building skills and ability to deal with internal/external resources
* Able to work independently and with a team to handle all issues while working under strict time constraints
* Experience with PowerPoint, Excel, and data visualization experience is necessary.
* Ability to monitor and coach in all types of fraud scenarios
* Maintain updated knowledge of the program, including policies and procedures as referenced in the employee handbook
* Experience making complex business decisions
* Familiar with Workforce management tools such as FIT, ID Theft Tracker, AWT, CRD, etc.
* Familiar with Microsoft Sharepoint development and administration
* Familiar with T-SQL
* Familiar with the MicroStrategy reporting tool
* Exceptional written and verbal communication skills
* Proven ability to perform effectively in a fast-paced environment
* Detail oriented, self-motivated, proactive and results driven
* Ability to communicate orally and in writing in a clear and straightforward manner
* Ability to plan, prioritize and organize effectively
* Ability to research and analyze data
* Ability to remain adaptable and resilient to all situations displaying positive behavior that is aligned with Spectrum values
* Proficient in Microsoft Office suite: Excel, Word, Powerpoint

Education
Bachelors degree in Business, Mathematics, Statistics, Computer Science, Information Management or other quantitative fields is required, OR 2+ years of experience in fraud working at Spectrum Mobile OR 3+ years of fraud experience externally.

Related Work Experience
2-4 Years - Reporting & Analytical experience
3-5 Years - Problem Solving/Technical Learning experience/knowledge
Cable industry experience/knowledge preferred

WORKING CONDITIONS
Office environment

For more information on Spectrums benefits, please click here.