Job Description

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. Its a career journey you can be proud of, and youll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortunes Worlds Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses Be Good At Life. To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

The Brokerage Operations Representative will be responsible for working with clients to resolve highly sensitive, time critical issues with financial implications. They will be processing time-sensitive customer transactions that require review, research and communication with agents and clients to obtain the proper course of action.

Primary Responsibilities:

* Electronic updating and processing of money movement transactions, including: check and stock deposits, check, EFT and wire disbursements, rollovers, DTC, journals, establish bank and brokerage links, standing instruction periodic investment plans to/from client's bank accounts, and Roth Conversions for Retail and Retirement brokerage accounts
* Responding to customer and agent inquiries in a timely, efficient, and professional manner by quickly identifying the need and formulating an accurate response or solution
* Learn and maintain an understanding of IRS, FINRA, SEC, DOL, and other regulatory agencies rules and guidelines
* Learn and maintain a basic understanding of core products in relation to brokerage accounts
* Demonstrate advanced knowledge of operational procedures, company policies, industry principles

Qualifications

* Bachelor's Degree - Finance of Business discipline preferred; High school diploma or GED required
* 2+ years of experience in the Financial Services industry, with understanding of stocks, bonds, and mutual funds and industry regulations/procedures required
* Excellent verbal and written communication skills
* Positive, customer focused attitude with a desire to exceed customer expectations
* Must be able to operate in a team environment and contribute to the company and team goals
* Strong technical and analytical skills required
* Ideal candidates will pursue the SIE & Series 7 FINRA licenses

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Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

EOE M/F/D/V

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Job Requisition ID: 83223