Job Description

Customer Experience & Success
Do you want to empower every person and every organization on the planet to achieve more?
Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?
If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.

In Customer Experience & Success, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

Our culture is built around attributes that drive our every decision and our every action:
Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.

Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.
Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.
One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.
Making a difference - we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.

We are looking for a seasoned manager with a passion for technology to lead a Technical Presales & Deployment consultant team as the Partner Technical Consultant Manager working in America time zones.

The Microsoft Partner Enablement team inside of Customer Service & Support is focused specifically on helping Partners build and grow their cloud practices faster. As a part of this group, the Technical Presales & Deployment team consists of Partner Technical Consultants who specialize in helping Partners build their technical capabilities faster to accelerate sales, deployment & app development.

The ideal candidate is a highly motivated, experienced leader and people manager with proven experience managing technical teams to deliver results in a global environment to complex, top tier customers. The ideal candidate also has strong knowledge of Microsoft cloud services and the Microsoft Partner ecosystem.

The Partner Technical Consultant Manager will be on point to drive excellence in the delivery of technical consultations (one-to-one technical presales, development and deployment guidance with screen-sharing).

Partner Technical Consultants must continually grow their skills and learn the latest around Microsoft's cloud services; therefore, this role must have experience and passion around growing the skills of their teams while fostering a culture of continuous learning and growth.

As the PTC Manager a significant portion of this role will also require collaboration with a global network of managers who lead similar functions in the same and other regions. A strong track record of cross-team collaboration in a global environment is a must.

Overall, this role will be at the forefront of ensuring our Partners are successful in a constantly changing, fast paced business and technical environment. The ideal candidate must have demonstrated experience in driving innovation with their delivery teams to provide more value to the end customer or Partner while continuing to deliver results.

This role will be based in Las Colinas, TX or Fargo, ND, (US) but be part of the organization sits in Latin America, US and in India. This delivery service is part of the overall CSS Partner Enablement organization. This diverse, global organization is distributed throughout the globe across multiple countries, time zones and locations. This position has mainly America time zone as working hours.

* Attract, Develop & Retain Talent: Build and grow effective, inclusive teams including hiring, retention, morale, performance management and employee development.
* Optimize Business Results: Contribute to Partner Enablement by delivering on operational, financial and impact results including maintaining accurate budgets, preparing business justifications for additional expenditures, and preparing accurate monthly performance reporting.
* Technology Delivery Management: Ensures quality of all deliverables, champions appropriate use of intellectual property and proven practices in the engagements delivered, and serves as an escalation point for team members while ensuring policies, process and guidelines are followed.
* Change Leadership & Adoption: Provides thought leadership for the organization on innovative ways to transform delivery methods to improve quality, durability, adoption and overall impact to Partners and leads team through the implementation of these changes by fostering an environment of continuous growth and learning.
* Customer & Partner Focus: Demonstrates an obsession to meet Partner needs by developing an understanding of Partner's desired business outcomes with Microsoft cloud technologies and sharing these insights to improve the organizations delivery and development of solutions.
* Deliver Results through Teamwork: Drive clarity for the team by clearly communicating the alignment between the team's work and the overall business strategy, generate energy through facilitating an environment of inclusion that leverages diverse perspectives, then deliver success by maximizing the efficiency of the team to deliver on operational metrics, continuously improve and innovate delivery.
* Trusted Technology Advisor: Builds relationships with key stakeholders at Microsoft supporting Partners to generate demand for CSS Partner Enablement and also understand Partner needs more deeply
* Estimated up to 10% travel required (including international)

Required:

* 5+ years proven people management / leadership experience
* 10+ years proven experience delivering successful results in managing a support, services or consultancy business
* English Language: fluent in reading, writing and speaking
* Strong communications skills, executive presence and experience presenting to leadership
* Bachelor's degree in Business or Technology or experience commensurate with job expectations

Preferred:

* Experience with the Microsoft Partner ecosystem and Microsoft cloud technologies
* Experience in the professional services industry and knowledge of competitive products
* Experience managing presales teams and deployment teams
* Ability to work across cultural and organizational boundaries and operate successfully in an inclusive business environment
* Ability to deal with ambiguity and complex, matrixed environments with minimal oversight
* Ability to stay focused under pressure with executive maturity to lead teams to deliver results even in times of stress
* Spanish Language:fluent in reading, writing and speaking

Skills & Knowledge:

* Self-starter and innovation driver
* Proven cross boundary collaboration capability
* Demonstrated analytical problem solving with an ability to manage through ambiguity
* Ability to work independently and effectively as part of a remote team
* Ability to drive successful outcomes with worldwide virtual teams
* Familiarity with Microsoft offerings (products and cloud services), processes, and tools

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.