Account Specialist
Posted on: 13 Mar 2021
Burlington, NC
Job Description
We are seeking an Account Specialist to join our DNA team in Burlington, NC! This position works closely with various sections of the department to handle issues with paternity cases that are identified upon arrival in the lab and later upon review.
This position will have first shift hours from 11:00AM - 8:00PM, Monday-Friday.
Responsibilities:
* Handle incoming calls from clients.
* Effectively communicate testing procedures to direct-to-consumer customers.
* Respond to customer inquiries and address any concerns, via phone call, fax, and/or email.
* Provide exceptional customer service to all clients.
* Schedule customer DNA collection appointments.
* Interact with all appropriate departmental personnel as necessary to resolve case issues.
* Communicate with state/government agencies, physicians, attorneys, judges, and others.
* Assist the other Account Specialist if they are out of the office or have extra high volume.
* Process credit card transactions.
* Other duties as assigned by management.
Requirements
Requirements:
* High School Diploma or equivalent required
* Associates degree or higher preferred
* Confidentiality is a must.
* 1 - 2 years of administrative or customer service experience - in a healthcare related industry highly preferred
* Strong computer skills with knowledge of Microsoft Office - Excel and Word
* Must be able to work in a team oriented environment.
* Ability to create professional correspondence.
* Spanish as a 2nd language highly desired.
* Must have excellent attention to detail.
* Ability to multi-task in a fast-paced environment.
Shift
1
Schedule
Monday - Friday, 11a-8p
Laboratory Corp.
Burlington, NC
Laboratory Corporation of America Holdings operates as an independent clinical laboratory company worldwide. It operates in two segments, LabCorp Diagnostics (LCD) and Covance Drug Development. It offers various clinical laboratory tests, such as blood chemistry analyses, urinalyses, blood cell counts, thyroid tests, Pap tests, hemoglobin A1C and vitamin D products, prostate-specific antigens, tests for sexually-transmitted diseases, hepatitis C tests, microbiology cultures and procedures, and alcohol and other substance-abuse tests.
The company also provides testing services in the areas of women's health, allergy, diagnostic genetics, cardiovascular disease, infectious disease, endocrinology, oncology, coagulation, pharmacogenetics, toxicology, and medical drug monitoring; and esoteric testing, cancer diagnostics, and other complex procedures. In addition, it provides technology-enabled solutions, including a suite of applications to enable patients, healthcare providers, health systems, accountable care organizations, and insurers with convenient and secure access to LCD’s data and services, as well as billing for laboratory services. Further, it offers end-to-end drug development, medical device, and diagnostic development solutions from research to clinical development and commercial market access.
The company primarily serves managed care organizations, biopharmaceutical companies, physicians and other healthcare providers, hospitals and health systems, governmental agencies, employers, patients and consumers, contract research organizations, academic institutions, and independent clinical laboratories. Laboratory Corporation of America Holdings has collaborations with the Boston University, Columbia University, Duke University, Johns Hopkins University, The Mount Sinai Hospital, the University of Tennessee, Yale University, and QIAGEN N.V. The company was founded in 1971 and is headquartered in Burlington, North Carolinia.
-
IndustryHealthcare
-
No. of Employees61,000
-
Website
-
Jobs Posted3756
