Job Description

The Vice President, Condo/Builder Program Manager role is responsible for strategic intelligence and insights to identify and/or support divisional and market specific origination opportunites driven by the Condo/Builder strategy. The strategy includes all initiatives related to new construction (all property types), condominium and cooperative originations. The individual will provide strategic direction to a team of Regional Builder Managers, and build operational context to demonstrate strategy performance while defining growth opportunities, providing competitor comparisons, tracking monthly metrics versus established targets, creating an enhanced value proposition, executing initiative specific playbooks and maximizing originations from lender of choice relationships. The Condo/Builder Program Manager will partner with Field and Centralized Sales management to ensure proper program alignment with the appropriate support resources available to execute successfully. Internally, the VP will collaborate with business analysts across the firm, including but not limited to, the Business Intelligence and Insights Team, Finance, MIS, Governance and Controls, Legal, Third Party Oversight, Home Lending Client Central, Operations, Underwriting, Loan Delivery, Product, Risk, Marketing, sales and others. Externally, they will engage with single-family and condominium developers, real estate agents and sales/marketing companies to support relationship deepening. In addition, management of our vendor partners will be necessary to ensure the timely delivery of quality data/resources to the organization.

The individual will communicate (story-tell) growth opportunities for the Condo/Builder Program at a market and individual lender of choice relationship level by utilizing available new construction intelligence, industry insights (internal and external), competitive landscape knowledge and other data mining tools to enhance sales performance and improve the Chase customer experience.

Thought leadership, initiative, effective communication and the ability to create strong partnerships are critical skills necessary to exhibit influence and keep pace with the evolving Mortgage Banking industry, new construction and condominium market segments, regulatory environment, and JPMC priorities. The VP is expected to assist in identifying, hiring and retaining talented sales professionals through networking and mentoring as well as providing timely, honest, constructive feedback. Key responsibilities for the Condo/Builder Program Manager include the development, implementation and execution with appropriate role accountability for initiatives that support the overall goal to increase originations in the new construction and attached resale market segments, including the successful execution of new/existing lender of choice relationships while managing all regulatory and reputational risk.

Business Description

Chase is one of the largest U.S. providers of banking, lending, treasury, wealth management and investment services. Chase serves 50 million customers, including consumers, small businesses, mid-size companies, corporations, financial institutions, nonprofits and governments. Chases Home Lending business is a national leader in originations and servicing, with 7 million mortgages representing a combined balance of $1 trillion. Chases Home Lending business delivers an unmatched customer experience through building lasting relationships, exceeding expectations, being courteous and professional, doing the right thing, and owning customer inquiries from start to finish.

Core Competencies

1. Has a customer first mindset: Begins the condo/builder business intelligence and insights market analysis with clarity on customers (including single family and condominium developers) current and anticipated home lending needs

2. Escalates Information: Effectively recognizes important information to communicate insights to others clearly and in a timely fashion

3. Adheres to Deadlines: Creates and maintains an environment which establishes, communicates and ensures adherence to clear deadlines intended to ensure that work is processed with the required timeliness

4. Communicates Effectively with Others: Defined by behaviors such as listening actively, communicating effectively and clearly, relaying important information to others when needed (i.e. explaining market opportunities/challenges to peers, direct reports and other LOBs); communicating in writing in a clear, concise manner; using appropriate methods to guide group meetings; fostering openness; sharing information all the time

5. Learning Agile: Is able to quickly synthesize information, new ideas, process and/or policy changes and understand business impacts

6. Executes Flawlessly: Leverages business knowledge, functional expertise, and personal commitment to excellence to deliver results that meet all standards of quality, compliance, timeliness and customer experience

7. Analyzes Problems: Identifies problems, recognizes the root causes, and proposes multiple potential or innovative solutions to problems

8. Ability to Learn and Follow Procedures: Demonstrates the ability to learn and apply a series of steps, rules, or guidelines needed to perform a specific task, responsibility, or role

9. Relationship Management: Ability to partner and/or collaborate across all lines of businesses among different levels of leaders and teams to influence, gain buy-in/support and execute against program deliverables

People Management:

o Assesses Team Performance: Ability to effectively assess and recognize skill deficiencies in team members on a timely basis; is able to properly coach and/or arrange for training in order to ensure team members (direct or indirect) perform their roles successfully and in compliance with applicable laws and regulations

o Coaches, Develops, and Manages Others: defined by behaviors such as coaching others to help them improve their performance (i.e. coaching people who report to the division directors on how to improve their skills); building the capability of the Regional Builder Managers and sales teams (i.e., ensuring the Regional Builder Managers and HLAs have proper training and skills); and identifying and obtaining resources to support work related activities (i.e. assigning the right people to the right tasks; assigning the proper workload to team members)

o Foster Productive Teamwork: defined by fostering an inclusive and diverse environment; exhibiting behaviors such as establishing open and trusting relationships; treating others with respect; creating a climate where people are committed to sharing information (i.e. helping team members maintain positive working relationships); providing a structure and direction to enable a team to accomplish work goals; resolving conflicts; and understanding others perspectives

Relationship Management

o Create and maintain internal relationships with Business Intelligence and Insights, Corporate Responsibility, Fair Lending, Finance, Product Innovation, Governance & Controls, Legal, Policy and other LOBs to review, discuss, leverage and maintain data integrity and insights to increase condo/builder business

Maintains Control Environment:

o Establishes and maintains a proper controls whereby policies, procedures and processes are understood by all associates and are consistently followed; ensures that appropriate documentation is accurate and in place to enable a clear trail for audit for all factual information; holds a high standard of accountability for compliance within a controlled environment

Workforce Planning:

o Ability to plan for changes in the deployment of staffing resources and/or required capacity in accordance with changes to current and expected workload demands

Executive Level Presenting and Reporting

o Ability to create executive level presentations and reporting that clearly articulates market opportunities inclusive of problem statement, recommended solution, requirements/contingencies, cost analysis and scorecard reporting

Responsibilities will include:

Understand analytics on market opportunity and customer segmentation and build informed condo/builder strategy

Gather and analyze complex data to evaluate Chase's performance at channel and market level

Develop views and insights on competitive offerings and assessment of Chase's current position

Sustain Chase's value proposition (e.g., product, pricing) in the condo/builder segment

Partner with channel leaders and operations executives as well as cross-functional teams to drive progress

Lead optimization of potential actions and innovations across channels to meet affordable lending objectives

Develop communication materials to senior management

Indirectly manage a team

Knowledge and Experience

Five years of proven mortgage sales experience required

Deep knowledge of external referral sources e.g. single family and condominium devlopers, realtors, and condominium management companies)

4-year college degree required or equivalent work experience in sales and/or real estate required

Strong knowledge of condominium/co-op guidelines

Deep knowledge of extended term lock programs

Strong focus on customer satisfaction as demonstrated in CSAT scores and customer comments

Intermediate PC skills in a Windows environment required

Excellent written and verbal communication skills

Knowledge of the new construction and condominium market

Knowledge of Jumbo, FHA, VA, FNMA, and FHLMC guidelines

Unique Requirements

Strong product, credit, and mortgage process knowledge

Excellent presentation/ public speaking skills

Excel, PPT, and organizational skills