Job Description

The Client Billing Operations unit (CBO) supports the end to end Billing process for the Global business units within CIB Banking, Markets and Investor Services. Primary functions include account and product setup, validation of data inputs into the core billing applications, invoice production, validation & delivery.

Location Description

Plano Corporate Center

8181 Communications Pkwy, Building A

Plano, TX 75024

Job Description

The Global Billing Invoice Production Analyst will be part of the Client Billing Operations unit. The Invoice Production Analyst will be responsible for complex billing tasks and invoice generation for CIB Securities Services clients. Invoice generation entails evaluating the accuracy of operational billing inputs, quality variance analysis, timely invoice generation and secure invoice distribution. The Invoice Production Analysts quality focus and attention to detail is foremost to ensure accurate and timely generation of invoices for CIB clients. This role partners with various internal teams such as Billing Setup and Implementation, Billing Data Inputs, Client Experience, Trade Processing and Settlements, Asset Servicing Processing, Cash Processing, Fund Accounting, Technology and Account Oversight to deliver exceptional client service to our clients. We work to fixed deadlines, supporting many major Top Tier clients, so it is crucial that the candidate is able to work both independently as well as within the team, while under pressure and time constraints.

Summary of Responsibilities

Timely and accurate invoice generation in compliance with general and contractual invoice delivery commitments and timelines.

Ability to service and maintain large, top tier clients, owning the end to end client experience

Proven successful track record in leading and managing large scale internal projects.

Collaboration with billing client experience teams in identification and resolution of billing disputes or data corrections. Research, documentation and resolution of specific invoice period over period data variances.

Partner with internal partners to identify and implement process automation to achieve ongoing operational efficiencies.

Participates in new system enhancement or new product testing which may be required during user acceptance testing or production validation testing cycles.

Self-accountable and takes ownership of the client experience at the highest level through the delivery and follow-up on daily product deliverables and special initiatives, while successfully managing multiple deadlines.

Demonstrates the ability to effectively problem solve and make process improvements.

Required Skills and Qualifications

A successful candidate must be able to demonstrate a structured approach to problem solving and have excellent written and oral communication skills. The candidate should have a strong track record of delivery on high-quality, complex BAU work and projects, with strict deadlines and competing priorities. Experience within a Billing function, and exposure to financial services change management is desirable. The individual should be confident in dealing with staff at all levels, with a proactive and positive approach to all aspects of work, to ensure issues get resolved, while ensuring a strong sense of ownership, and accountability.

Bachelors (BS/BA) Degree - Accounting, Finance, Business, Management, or Technology

2-3 years operations or back-office operations experience including: operations workflow and/or client service experience

Strong risk and controls awareness

Strong analytical and specifically, data analysis skills

Capacity to think laterally and convey an understanding of the big picture

Excellent written & verbal business communication skills; technology background and systems analysis a plus

Strong organizational & time management skills; ability to manage multiple and conflicting priorities

Self-starter, able to work autonomously, under pressure and to fixed deadlines

Proven track record for successful process improvements and workflow efficiencies

Direct people management experience a plus

Strong practical experience with the entire Microsoft Office suite, including Excel, PowerPoint and Word; MS Access knowledge a plus