Job Description

Merchant Services is investing in a global leadership position in the rapidly evolving payments landscape with an aggressive transformation agenda. This multi-year, firm-wide strategy will build customer-centric payments solutions for business clients. Its a unique opportunity to build a modern product suite on a cloud-based, big data platform at an enterprise scale. In addition, the agile operating model aligns product owners, designers, and engineers to rapidly bring-to-market new product features. As a result, this transformation team will leverage the power of the firm to help clients expand globally with speed, efficiency, and innovation.

Position Summary

To help drive the transformation, JPMorgan Chase is seeking a uniquely talented & proven Senior Product Manager API Experience. This entrepreneurial leader will transform the API experience for clients, developers, and innovators to build next-gen payment capabilities.

This digital native candidate will deliver a robust roadmap using their expertise in product management, customer & client experience, business engineering, technical architecture, and agile delivery. The ideal candidate understands modern technology stacks (API / SDK, gateways, automation, microservices, cloud/AWS, etc.), design thinking (client journey, UX / UI, moments of truth), and payments (e/m-commerce, C2B/B2B/P2P, subscription, marketplace).

The ideal candidate is a highly-organized and self-motivated leader who designs customer-obsessed products, manages a product release plan, flexibly adapts to internal & market forces, and has superior influencing / relationship management skills. This position will succeed by shipping experiences that deliver stakeholder results, P&L contribution, OSAT/NPS, product performance KPI, time-to-market, delivery clock-speed, team satisfaction, and partner satisfaction.

Responsibilities:

Manage the transformation of API's for a digital-1st experience

Manage a product roadmap that balances stakeholder inputs and MVP releases

Design a product platform with UIs, APIs, services, and data-driven insights that deliver unique experiences across the client journey

Design a product architecture that reduces time-to-market for new features, simplifies internal/external dependencies, and scales to a global environment

Prioritize the product backlog based on client demand, business cases, product KPI, strategic business goals (customer R&D, competitive, market)

Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release QA, production issues

Provide clear vision and scope documentation, use cases, product requirements/epics/stories to support development

Monitor product performance with daily reports, monthly dashboards, and periodic stakeholder reviews

Monitor industry assessment that provides detailed insights into the competitive landscape and best practices

Partner with teams (product, design, technology, risk, legal, compliance, ops, marketing, sales...) to manage prioritization, resourcing, controls, readiness, and go-to-market plans

Partner with 3rd party vendors / alliances to enhance product offering

Requirements:

7+ years in product development or platform transformation for digital channels & payments

5+ years experience in digital channels required

5+ years experience with modern technology stacks, including UI frameworks, APIs, microservices, big data, cloud, etc.

Proven track record of managing new product launches / transformations of mission-critical payment platforms

Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives

Strong executive presence; comfortable interacting with and presenting to all levels of management

Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)

Strong influencing and partnership / collaboration skills to drive cross-functional teams

Ability to productively work in a matrix management organization

Positive, team-oriented attitude and inspiring leadership skills a must

Bachelors degree required; MBA preferred

Travel requirement: approximately 25% (as health & travel conditions permit)