Sr Implementation Manager - Helix Ops Garage - Lewisville, TX / Tampa, FL
Posted on: 13 Mar 2021
Lewisville, TX
Job Description
Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
Merchant Services is seeking an experienced Payments Operational expert to partner with local Product and Program teams as new product solutions are being defined, and to support operational needs of Merchant Services clients as they expand into these regions. The Account Servicing Manager (VP) will be the primary liaison assisting existing clients with expansion into new regions via the new platform(s). This requires oversight for all operational needs of the clients including onboarding, implementation and ongoing servicing. The primary objective of the role is to ensure a successful and seamless transition as well as post transition support for CMS Clients. The execution of these efforts will be the measure of success and a single approach to tracking, measuring, reporting and closing gaps is critical.
This is an execution focused role that requires extensive relevant experience with a solid understanding of merchant servicing and onboarding, implementation procedures. Prior experience in Merchant Services Operations is preferred for this role.
Responsibilities:
Requirements:
Bachelors degree or equivalent experience required
5-8 years experience of Proven Product, Operational and Technical experience and knowledge within Merchant Services
In depth experience in client onboarding, client service, validation testing, chargebacks, and financial operations
Deep knowledge of the end-to-end payments process and products and the Merchant Service technical systems and how they connect
Ability to act in a calm, organized, energetic manner in a dynamic environment where there are shifting priorities and demands with tight timelines and deadlines
Demonstrated bias for action, creative problem-solving and achieving fulfillment by creating order out of chaos; Ability to creatively solve complex issues
High achievement orientation with ability to thrive in a people-centered culture that focuses on performance, engagement and personal accountability
Consistently demonstrates and advances knowledge to learn testing functions on multiple processing platforms and is capable of receiving case assignments on multiple platforms
Understanding of merchant services processes and the ability to consult with internal and external customers
Must have the ability to work a flexible schedule as needed in support of international clients and partners in various time zones
Experience with dealing with clients at a senior level
Spanish or Portuguese language skills beneficial
JPMorgan Chase & Co.
New York, New York
JPMorgan Chase & Co. operates as a financial services company worldwide. It operates in four segments: Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Commercial Banking (CB), and Asset & Wealth Management (AWM). The CCB segment offers deposit and investment products and services to consumers; lending, deposit, and cash management and payment solutions to small businesses; mortgage origination and servicing activities; residential mortgages and home equity loans; and credit card, payment processing, auto loan, and leasing services.
The CIB segment provides investment banking products and services, including corporate strategy and structure advisory, and equity and debt markets capital-raising services, as well as loan origination and syndication; cash management and liquidity solutions; and cash securities and derivative instruments, risk management solutions, prime brokerage, and research.
This segment also offers securities services, including custody, fund accounting and administration, and securities lending products for asset managers, insurance companies, and public and private investment funds. The CB segment provides financial solutions, including lending, treasury, investment banking, and asset management to corporations, municipalities, financial institutions, and nonprofit entities, as well as financing to real estate investors and owners.
The AWM segment offers investment and wealth management services across equities, fixed income, alternatives, and money market fund asset classes; multi-asset investment management services; retirement products and services; and brokerage and banking services comprising trusts, estates, loans, mortgages, and deposits. The company also provides ATM, digital covering online and mobile, and telephone banking services. JPMorgan Chase & Co. has a collaboration agreement with Chicagoland Chamber of Commerce. The company was founded in 1799 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees255,998
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Website
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Jobs Posted9051
