Job Description

Requisition Number: 78730

BASIC FUNCTION OF JOB

The Senior Manager, Operations is responsible for leading and directing the operational team supporting sales. This is accomplished by serving as the primary contact for the sales leadership team on all operational issues, initiatives, metrics, etc. The Senior Manager, Operations will manage a team of individuals focused on the processes and programs predominantly benefiting the respective sales segments supported, and for driving needed requirements back through the appropriate areas of the business. By driving efficiency to the tools and support provided to the sales teams, the operations team should enable sales to spend more time in client facing activities.

WORK PERFORMED

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Provide management direction and prioritization to the team

2. Set teammate goals and support the individuals as needed to achieve

3. Represent operations to the sales teams by participating in sales team calls and meetings as required

4. Represent sales back to the operations team to ensure understanding of sales focus and support needed

5. Work cross functionally with the other operations teammates, IT and finance to drive improvement across all operational areas

6. Identify processes needed to improve our efficiencies and help to drive to resolution

7. Document new policies related to sales operations and drive communication out

8. Ensure sales compliance with documented policies and procedures, and help to train if needed ie: Branch Guidelines, unfunded commission adjustments

9. Drive team accountability to hit operational metrics ie: Client Specific inventory, client write offs, Change of Channel Partners, etc.

10. Manage appropriate items tied to Sales Operations budget

11. Develop and track to applicable performance metrics

12. Assist Sales with diversity initiatives, client calls, and written responses, as well as manage to a Small Business Subcontracting Plan. Duties include, but are not limited to, supplier profiling, buyer education/monitoring, client/partner reporting, increasing diversity spend when and where we can, and attending diversity trade shows.

KNOWLEDGE, SKILLS, AND ABILITIES

* Minimum 3-5 years management experience, preferably in the technology industry

* Demonstrated ability to drive operational processes and procedures

* Should be able to effectively communicate to all constituencies and levels in both written and verbal formats; must be a team player.

* Preferred history and experience in dealing directly with clients

* A keen understanding of sales processes and operational functions for the corporate, SMB, public sector, and distribution markets.

* Experience in managing multiple tasks of varying difficulty and complexity

* Must be numbers oriented and results driven

* Project management working with fixed deadlines.

* Must be able to manage remote locations.

* Some travel required.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
* Founded in 1988 in Tempe, Arizona
* 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions for organizations across the globe
* $9.2 billion in revenue in 2018*
* Ranked 430 on the 2019 Fortune 500, 14 on the 2019 CRN Solution Provider 500
* 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
* Ranked 23 on the 2019 Fortune 50 Best Workplaces in Technology, 70 on the 2019 Fortune 100 Best Workplaces for Diversity, and 7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
* Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Lewis Center || Ohio (US-OH) || United States (US) || OPS || None || US - Columbus, OH ||