Job Description

Title: Senior Desktop Support Technician

Requisition ID: 30448

Location:

Phoenix, AZ, US, 85004-2121

Category: Information Systems

Description:

Freeport-McMoRan is a leading international mining company with headquarters in Phoenix, Arizona. We operate large, long-lived, geographically diverse assets with significant proven and probable reserves of copper, gold, and molybdenum. The company has a dynamic portfolio of operating, expansion and growth projects in the copper industry. Freeport-McMoRan is one of the worlds largest publicly traded copper producers, the worlds largest producer of molybdenum and a significant gold producer. We have a long and successful history of conducting our business in a safe, highly efficient and socially-responsible manner.

We have the assets, the talent, the drive and the financial strength to provide attractive and rewarding careers of our employees. We encourage you to take the time to explore the opportunity to advance your career at Freeport-McMoRan.

Description

Provide field technical support to customers, including identifying and correcting equipment malfunctions that are unique or not previously encountered; Perform on-site installation check-out and emergency repairs normally involving a type of technically complex equipment; May instruct other technicians in problem diagnosis, trouble-shooting techniques, and repair procedures; Coordinate training of appropriate customer personnel; Ensure customer satisfaction through such activities as making periodic calls and visits to customers and providing information and technical support on new products and services.

* Interact with end-users to facilitate and promote effective use of information technology within the guidelines of company and IS policies
* Support Help Desk personnel in second level problem resolution to resolve end-user issues/requests
* Utilize approved procedures to ensure that hardware and software are deployed,implemented, and supported per company standards/policies. This includes theeffective use of available tools and processes to efficiently and promptly respond toend-user requests
* Provide training, advice, and support to end-users to facilitate use of informationtechnology, and promote awareness of the IS Policy, including security andappropriate use of assets
* Maintain advanced technical skills with the hardware and software supported by theDesktop Services Organization. This includes PCs, printers, peripherals, PCOperating Systems, commercial PC software, and communications equipment toprovide base LAN and voice support
* May provide provisioning and installation of all end user devices (PCs, Laptops,Smartphones, Home PCs, Tablets) for the executive team. Pro-actively executesmaintenance plan for all C-Level executives equipment & services
* May provide basic desktop application usage support for executives and theiradministrative support staffs. This includes creating and providing necessarytraining
* May build and maintain strong relationships with personnel at the executive level.Remain professional in all situations
* May provide guidance to MIS project managers when their projects have implicationsfor executive management
* Perform other duties as required

Qualifications

Minimum Qualifications

* At least seven (7) years of experience in information systems support
* Advanced knowledge of technologies and processes used in the role
* Experience mentoring/training other team members and owning role-related tasks
* Proficient in the skills of problem solving and integrity/dependability
* Functional in the skills of communication, teamwork, and influence/persuasion
* Functional in the skills of self-management, driving for results, flexibility, confidence/stress tolerance, and maturation/commitment
* Functional in the skills of client partnership/focus, process improvement/quality, business acumen, and organizational awareness
* Functional in the skills of leadership of people and visionary leadership
* Nominal in the skill of planning/project management
* Functional in the skills of operations, client support, solution implementation, and security
* Nominal in the skills of design/engineering and requirements analysis
* Proficiency in Microsoft Office Word, Excel and Outlook
* Ability to work with general office equipment such as a personal computer and keyboard, facsimile machines and photocopier
* Ability to develop and maintain awareness of occupational hazards and safety precautions; Skilled in following safety practices and recognizing hazards

Preferred:

* High School Diploma

* Associates Degree in Information Systems or related field

Criteria/Conditions:

* Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English
* Ability to communicate in English with respect to job assignments, job procedures, and applicable safety standards
* Must be able to work in a potentially stressful environment
* Work will be performed in an office, mine, outdoor or manufacturing plant setting
* Occasionally may be required to lift moderately heavy objects (up to 50 pounds) during the course of the workday
* While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, and climb stairs
* Personal protective equipment is required when performing work in a mine, outdoor, manufacturing or plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and as needed, respirator, rubber steel-toe boots, protective clothing, gloves and any other protective equipment as required
* Freeport-McMoRan promotes a drug/ alcohol free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing as per applicable State Laws

Freeport-McMoRan has reviewed the jobs at its various office and operating sites and determined that many of these jobs require employees to perform essential job functions that pose a direct threat to the safety or health of the employees performing these tasks or others. Accordingly, the Company has designated the following positions as safety-sensitive:

* Site-based positions, or positions which require unescorted access to site-based operational areas, which are held by employees who are required to receive MSHA, OSHA, DOT, HAZWOPER and/or Hazard Recognition Training; or
* Positions which are held by employees who operate equipment, machinery or motor vehicles in furtherance of performing the essential functions of their job duties, including operating motor vehicles while on Company business or travel (for this purpose motor vehicles includes Company owned or leased motor vehicles and personal motor vehicles used by employees in furtherance of Company business or while on Company travel); or
* Positions which Freeport-McMoRan has designated as safety sensitive positions in the applicable job or position description and which upon further review continue to be designated as safety-sensitive based on an individualized assessment of the actual duties performed by a specifically identified employee.

Equal Opportunity Employer/Protected Veteran/Disability

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