Job Description

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Job Category

Products and Technology

Job Details

Business Technology (BT) blazes the trail of enterprise IT and accelerates the success of the Salesforce family through the best implementation of Salesforce on the planet. We value Trust, Scale, and Integration. We relentlessly pursue these values with the help of modern, lean, and self-governing Scrum teams. As part of Salesforce IT, you will play a key role in a smart, creative, and fun team. You will make a meaningful difference in product delivery. Come grow with us in an environment where professional development is encouraged, volunteerism is the norm, and innovation is a daily occurrence.

BTs Flex Team is seeking a Product Analyst who is knowledgeable and enthusiastic about solving interesting business problems with innovative solutions. This role will be a critical interface between BTs delivery teams and the business subject matter experts, and is responsible for eliciting, organizing and documenting business requirements in a shareable, actionable and standardized framework. The Flex Team is a team of product managers, product analysts, developers and architects that are assigned to high priority projects as needed, which translates to broader experiences, rotation opportunities and the opportunity to grow your skill set across domains. The team is looking for candidates who are ambitious and excited to learn.

Your Impact:

* Write functional specifications for new capabilities based on users needs and a thorough understanding of our Business Partners requirements.
* Keep pace with evolving business requirements and information needs and be willing to work directly with our Business Partners and Scrum team in designing the best possible solution.
* Lead the writing of User Stories and Acceptance Criteria.
* Use Agile and Iterative methodologies for Software development lifecycle (SDLC).
* Drive cross-functional coordination and scheduling with other teams and ensuring teams follow appropriate engagement processes.
* Take direction from the Product Manager for prioritization and support of the technical team through build and delivery.
* Conduct investigations into business use cases and requirements, clearly document, and communicate to engineers for the design of the solutions.
* Analyze data, conduct surveys, holding focus groups, and other meetings to facilitate gathering of business needs and requirements, backed up by key performance indicators around cost, productivity, time saved, or other tangible metrics.
* Analyze business requirements, document business level success metrics and help translate into a technical solution.
* Engage with cross-functional IT teams to socialize business requirements and analyze options for technical solutions and ensure compliance to business objectives.

Basic Requirements:

* BS in Business, Information Systems, Computer Science or technology related field, or equivalent work experience
* Information systems experience in any of the following areas: business process analysis, requirements and design, data modeling, detailed functional design, test planning, and UAT execution.
* Must be a self-starter, highly motivated, able to shift directions quickly when priorities change.
* Willing to receive direction and guidance within a team environment, adopt and develop best practices and circumnavigate obstacles with creative technical solutions.
* Excellent spoken and written communication as well as receptive listening skills.
* Excellent team player able to work with virtual and global cross functional teams.
* Excellent influencing and negotiation skills.
* Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques required.
* Ability to work with deadlines and in a fast paced environment.
* Experience with AGILE development methodology

Preferred Requirements:

* Experience with the Salesforce.com platform and related technologies.
* Prior experience with Cloud infrastructure (AWS) or Network/Wireless Infrastructure technologies and concepts.
* Business process development.
* Experience with SaaS, PaaS and IaaS.
* Certified Scrum Product Owner or Scrum Master.
* Knowledge of general concepts in Information Security.

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