Job Description

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Job Category

Sales

Job Details

Our Service Cloud Business Unit sells into a diverse set of industries and is broken down into the following segments:

Growth Business
Middle Commercial
General Commercial

Salesforce Service Cloud is the world's 1 platform application for Service, which is the fastest-growing application solution at Salesforce. As an Account Manager within the Service Cloud team, you will be responsible to grow Service Cloud revenue in our largest Service Cloud accounts through building deep relationships with the Service buyers, driving healthy adoption of current products, and growing their AOV of service products by selling new add-on products and/or finding new user groups or use cases.

The Account Manager will formulate and execute a Service Cloud sales strategy within an assigned region, driving revenue growth by penetrating the current customer base. You will work in partnership with the existing Core Account Executive to increase revenue for the Service Cloud product suite.

Your Impact
You will work closely with current customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Salesforce Service Cloud to evangelize new solutions that will help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of our Ohana.

Your Qualifications
Ideal candidates have 7+ years of selling experience within the contact center and customer service and support category. Strong business acumen and ability to build strategic relationships.

Responsibilities:

* Discover and analyze individual customer goals and challenges and map those back into the Salesforce Service Cloud solution portfolio
* Take lead on strategic customer evaluations for Service Solutions partnering with Core Account Executives and Solution Engineers
* Articulate the business value of the Salesforce Service Cloud to managers and executives of all levels in competitive and complex sales cycles
* Collaborate with Product, Product Marketing, and Customer Success teams to ensure adoption of current and new products
* Execute enablement activities (Webinars, Best Practices, Knowledge Share, Health Checks, etc.)
* Work as a team player by contributing, learning, and sharing new knowledge
* Manage multiple customer engagements concurrently
* Attain quarterly and annual objectives assigned by management

Required Skills/Qualifications:

* Understanding of the Salesforce Service Cloud and ability to build a point a view for specific customer use cases
* 7+ years experience in a comparable position, supporting the sales cycle in selling CRM or high-value business solutions to large enterprises
* Ability to translate business challenges and objectives into a business case / ROI justification
* Strong verbal and written communications skills with a focus on discovery, positioning, business justification, and closing techniques
* Superior presentation skills
* Experience in Customer Service, Contact Centers, or Field Service industries is a plus

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